Collections Rep.
Wintrust•Northbrook, IL
•Onsite
About The Position
The Collections Rep manages a regional or specialty premium finance portfolio and oversees loan servicing, including service requests, proactive communication, post-cancellation activities, and resolving loss shortages. The role provides superior internal and external customer service while working with borrowers, insurance carriers and general agents, and insurance agents. The position also supports portfolio performance through daily reporting, follow-up on cancellations and return premiums, and communication about delinquent payments.
Requirements
- Knowledge of basic mathematics.
- Knowledge of Microsoft Word and Excel.
Nice To Haves
- One to two years of collections experience preferred.
Responsibilities
- Process incoming service requests, investigate discrepancies, document communications with internal and external parties, and enter loan updates and adjustments in the loan management system.
- Manage a regional or specialty portfolio by preparing, analyzing, and monitoring daily reports and prioritizing work to manage portfolio performance.
- Develop and maintain effective relationships with agents and other internal and external parties.
- Contact insurance carriers and general agents to confirm cancellations and obtain return premium amounts, minimizing loan aging and exposure or shortages.
- Verify unearned premium credits, investigate discrepancies, and follow up to obtain funds.
- Communicate delinquent payment information to customers by phone and email in a timely manner to try to prevent loan or policy cancellations and aging.
- Handle miscellaneous tasks and projects as required within the portfolio.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at a 5% discount
- Critical illness insurance
- Accident insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Tuition reimbursement
- Discretionary or incentive bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
