Collections Field Rep I
About The Position
Collections Field Representative I is an entry-level field operations position supporting the company's customer credit and collections programs through direct customer engagement, service disconnection activities, and account resolution. The role involves visiting residential and commercial customer premises to deliver termination notices and disconnect service for non-payment. Working independently in the field, the representative reviews delinquent accounts, assists customers with payment arrangements, identifies unauthorized use of service, and supports revenue protection initiatives. The position also performs routine gas meter-related field work, including visual inspections, meter reads, shutoffs, lock installation, and maintenance. The representative documents field activity using mobile applications and company systems and maintains required training and operator qualifications. Work takes place outdoors in varying conditions and involves extensive travel within assigned service territories.
Requirements
- High school diploma or GED.
- Valid driver's license and acceptable driving record.
- Ability to obtain and maintain required operator qualifications.
- Customer service and conflict-resolution skills.
- Strong communication and problem-solving abilities.
- Ability to work independently and maintain accurate records.
- Proficiency with mobile devices and Microsoft Office applications.
- Ability to safely perform field responsibilities in all weather conditions.
- Ability to meet the stated physical and mental requirements, including walking significant distances, frequently entering and exiting vehicles, operating hand tools and field equipment, lifting objects up to 20 pounds, and sitting at a computer for long periods.
Responsibilities
- Visit customer premises to deliver termination notices.
- Perform gas meter-related field tasks, including visual inspections, meter reads, meter shutoff, lock installation, and routine meter maintenance in accordance with company procedures, safety standards, and regulatory requirements.
- Review delinquent customer accounts and support collection efforts through direct customer contact and account resolution discussions.
- Educate customers about payment plans, energy assistance programs, deposits, and other resources intended to help maintain service.
- Identify unauthorized use of service, meter tampering, theft of service, or fraud.
- Accurately complete required field documentation using mobile phone applications and company systems.
- Maintain required training, Operator Qualification (OQ) certifications, and other job-related learning requirements to comply with company policies, safety standards, and regulatory requirements.
Benefits
- Flexible benefits program offering choices for health, dental, insurance, and disability coverage.
- Paid maternity and parental leave: up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
- Retirement savings plans, including a savings plan with company stock as an investment option.
- Paid time off, vacation, sick leave, paid personal days off depending on location, and paid holidays.
- Employee and Family Assistance Program.
- Wellness Program supporting physical, mental, social, and financial well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
