Collections Analyst
About The Position
The Member Solutions Analyst provides quality service to members while preserving and safeguarding the credit union's assets from losses. The role requires a commitment to exceptional member service and teamwork. The analyst handles collection activity and related legal processes, prepares documentation in accordance with legal requirements, and receives and files court documents while explaining applicable court rules and guidelines to members. The position works with members and internal teams to develop and implement debt recovery plans, analyze accounts, mitigate risk, and process transactions accurately and on time. It also coordinates bankruptcy claims and handles garnishments, tax levies, child support enforcement, repossessions, charge-offs, settlements, and other legal proceedings. This is a contract position based onsite in Miramar, Florida.
Responsibilities
- Initiate collection efforts involving legal action, bankruptcies, garnishments, tax levies, injunctions, child support enforcement, and related functions; prepare documentation and procedures in accordance with legal requirements.
- Adhere to department and organizational policies, procedures, objectives, metrics, quality standards, and financial laws governing debt collection.
- Contact members by phone and communicate effectively to negotiate and implement debt recovery plans.
- Interpret bankruptcy notifications and coordinate with legal departments to compile claims, maintain correspondence logs, and provide required loan and title information.
- Create and analyze plans and strategies for collecting member debts.
- Restructure members' debt payments by offering available Credit Union alternatives.
- Assess accounts for repossession assignment, charge-off, repayment plans for overdrawn accounts, extensions, workout loans, and legal proceedings when debt recovery plans fail.
- Interpret garnishment, IRS levy, and child enforcement language to determine scope, jurisdiction, applicability, and timeframe.
- Research and investigate suspicious accounts to reduce fraud and mitigate risk.
- Work with operational, accounting, and management teams to review, research, and correct operational problems with member accounts.
- Process member transactions accurately and on time, meet individual production goals, and minimize potential losses.
- Determine appropriate actions in complex situations, including negotiating settlements.
- Initiate repossession and other legal proceedings when debt recovery plans fail.
- Review and explain court-related documents for regulatory and procedural compliance, and inform attorneys and paralegals about completing, filing, issuing, and serving documents, including those involving BBB, the Office of Financial Regulations, IRS levies and garnishments, and the Department of Child Enforcement.
- Ensure IRS levy and child support enforcement orders are handled appropriately and accurately to mitigate potential losses.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Life insurance, including voluntary life and AD&D coverage for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Education Level
No Education Listed
