Collections Analyst

RR Donnelley•Warrenville, IL

6h•$21 - $34•Remote

About The Position

The Collections Analyst assists with day-to-day collections operations for firm partners and establishes and maintains a system for monitoring and encouraging cash receipts. The role works with billing administrators and billing attorneys to support collections, including following up on past-due invoices, communicating with clients, and preparing status reports. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. ET. Daily tasks may vary according to client or department needs.

Requirements

At least 2 years of hands-on collections experience, preferably in a law firm or professional services environment.
Ability to provide a high level of customer service in a fast-paced environment.
Ability to manage a high volume of tasks, maintain attention to detail, and prioritize as needed.
Ability to prioritize effectively to achieve firm collections targets and goals in a fast-paced environment.
Excellent organizational, interpersonal, and communication skills, including the ability to work with all levels of firm personnel.
Advanced proficiency with pivot tables and ability to analyze numbers in complex spreadsheets.
Excellent time and task management skills.
Resourcefulness in developing alternative solutions and meeting deadlines in a real-time, fast-paced environment.

Nice To Haves

Associate degree or advanced degree, preferably with a concentration in Business, Accounting, or Finance; commensurate experience may be considered in lieu of education.
Experience with ARCS, Star Collect, Aderant, Elite, or a legal billing system.

Responsibilities

Monitor and collect outstanding invoices through direct contact and follow-up with assigned partners and clients, in accordance with firm policy, to ensure timely payment.
Generate and revise monthly client reminder statements according to firm policy and departmental procedures.
Prepare reports on accounts receivable analysis, DSO, potential and existing bad-debt reserves, agreed-upon metrics, and key performance indicators.
Provide budgeting, forecasting, and ad hoc reporting for client needs, including participating in meetings with firm management.
Work with senior management and report on daily activities to resolve issues before they affect collection results.
Estimate projected collections, meet client deadlines, and provide regular rolling updates throughout the month.
Prepare accounts-receivable write-off documents in accordance with the firm's approval policy.
Assist with transitioning matters handled by departing attorneys, identify inactive matters for possible closure, and work with departing attorneys to collect open invoices.
Research and monitor unapplied payments.
Monitor payment arrangements to ensure compliance with payment terms.
Develop strong working relationships with assigned partners and provide customer-service support for their client collection needs.
Identify process problems and implement solutions that improve bottom-line results.
Meet or exceed assigned deadlines.