Analyst, Collections

Ocean Network Express•Richmond, VA

2d•$50,000 - $65,000•Hybrid

About The Position

The Analyst, Collections assists in collecting, managing, and resolving outstanding invoices from past-due accounts related to the global parent company's agency activity. The role coordinates with offshore, reconciliation, cashier, sales, and collections teams, and serves as a liaison among internal stakeholders and customers to resolve escalated accounts. It also supports collections reporting, reviews performance and problem accounts, and identifies process improvements. The position follows a hybrid schedule in Richmond, Virginia, with three days in the office and two days remote each week.

Requirements

At least 1–3 years of function-specific experience.
Associate degree preferred.
Ability to evaluate data, analyze, and solve problems.
Responsive and dependable, with excellent follow-through.
Strong communication, negotiation, and problem-solving skills.
Effective and professional written and verbal communication skills.
Outstanding attention to detail and accuracy.
Ability to work independently and as a team member.
Excellent multitasking, time-management, and organizational skills.
Strong analytical ability, objectivity, and capacity to plan for long-term implications.
Knowledge of and experience with principles, practices, regulations, and procedures related to B2B accounts receivable.
Advanced proficiency in Microsoft Excel and proficiency with other Microsoft Office and G-Suite applications.
Ability to communicate directly and effectively with internal and external customers and the collections team.

Nice To Haves

General knowledge of container-industry receivables.

Responsibilities

Coordinate the collection of agency receivables with the offshore team.
Assist in creating and maintaining reporting tools for Accounts Receivable Management to review overall collections performance.
Review and analyze outstanding reports to address problem accounts and identify areas of focus.
Work collaboratively with reconciliation and cashier teams to support collections efforts.
Monitor and ensure the resolution of complex collection problems.
Liaise among the sales team, collections team, and customers, and help develop payment-resolution strategies for escalated accounts.
Assist with producing critical reports for customers, the sales team, and management on past-due accounts.
Manage collection efforts for difficult or high-profile accounts.
Share essential collection information with team members and management.
Analyze collections processes to identify inefficiencies and areas for improvement.
Handle other special projects and reporting as assigned.