Collections Analyst

Oshkosh•Hagerstown, MD

About The Position

The Collections Analyst manages a global accounts receivable portfolio of up to $15 million, driving timely customer payments while minimizing past-due balances and potential bad-debt exposure. The role analyzes account activity, payment trends, and collection risks; resolves complex receivable issues; and works with internal and external customers to improve cash flow, optimize Days Sales Outstanding (DSO), and maintain positive customer relationships. The position operates with moderate to minimal supervision. The analyst monitors account activity and aging reports, contacts customers about invoices and delinquent balances, secures payment commitments, and maintains account documentation. The role also investigates billing and payment discrepancies with internal departments, supports customer credit card and ACH transactions, assists with whole-goods titling as needed, follows credit and collections policies and controls, and supports records, reporting, audits, and related requests.

Requirements

High school diploma or equivalent.
3 to 5 years of related experience in commercial accounts receivable management or business-to-business collections.

Nice To Haves

Strong verbal and written communication skills.
Proficiency using a PC and standard business software applications, including Microsoft Office.
Experience with advanced Excel functions, pivot tables, lookup functions, and data analysis.
Working knowledge of AS400-based enterprise platforms or equivalent ERP systems.

Responsibilities

Manage an assigned global accounts receivable portfolio of up to $15 million with moderate to minimal supervision.
Monitor account activity, aging reports, and payment trends to identify delinquent balances and potential collection risks.
Execute collection strategies to secure timely customer payments, reduce past-due receivables, and optimize cash flow and DSO.
Contact customers to confirm invoice receipt, resolve payment discrepancies, obtain payment commitments, and address delinquent balances.
Maintain accurate account documentation, including collection notes, customer communications, payment commitments, and dispute resolution activities.
Investigate and resolve accounts receivable discrepancies, billing issues, short payments, and other barriers to payment in coordination with internal departments.
Identify recurring collection challenges and recommend process improvements to increase efficiency and collection effectiveness.
Facilitate customer credit card and ACH transactions for assigned business units according to established procedures and controls.
Assist with the whole-goods titling process as needed.
Follow established credit and collections policies, procedures, and internal controls.
Maintain accurate records and support reporting requirements, audits, and other accounts receivable requests.