Collections Analyst

GardaWorld•St. Louis, MO

2d•$54,000 - $58,000•Onsite

About The Position

GardaWorld is hiring a Collections Analyst to manage customer collections and support accurate financial operations in a fast-paced, dynamic environment. The role is 100% onsite at the corporate office in St. Louis, Missouri, with a Monday-through-Friday schedule and flexible office hours between 7:00 a.m. and 5:00 p.m. The position offers a base salary of $54,000–$58,000 per year and eligibility for a bonus. The analyst will maintain customer relationships while securing timely payments, investigate billing discrepancies and chargebacks, troubleshoot cash application errors, and manage an assigned portfolio to reduce past-due balances. The role also involves collaborating with customers and internal teams, handling special projects, and contributing to process improvements. Candidates must be authorized to work in the United States and able to pass an extensive screening process. They must have either prior business-to-business collections experience or a four-year business degree in accounting, finance, business administration, or a related field.

Requirements

Authorized to work in the United States.
Able to pass an extensive screening process.
Prior business-to-business collections experience or a four-year business degree in accounting, finance, business administration, or a related field.
Attention to detail, organization, problem-solving, communication, time management, customer service orientation, basic accounting and financial acumen, relationship management, and adaptability.
Strong communication skills with colleagues, clients, and other stakeholders.
Ability to work with ERP systems, Microsoft Office Suite, and customer accounting portals.

Nice To Haves

Detail-oriented and highly organized.
Proactive self-starter.
Ability to develop reasonable solutions to problems.
Prior business-to-business collections experience or a four-year business degree.

Responsibilities

Contact clients by phone and email to secure timely payments and address concerns professionally.
Investigate billing discrepancies and initiate corrective actions.
Manage an assigned portfolio, reduce past-due amounts, and help customers keep accounts current.
Identify and correct cash application errors.
Investigate and resolve chargeback deductions.
Handle various duties and special projects, contribute to process improvement, and support the team's success.
Collaborate with customers and internal teams to resolve issues and provide solutions.