Collections Analyst

Aston Carter•St. Louis, MO

1d•$24 - $25•Onsite

About The Position

The Billing and Accounts Receivable Analyst manages the end-to-end billing and accounts receivable process in a high-volume environment. The role engages directly with customers to secure timely payments, resolves billing and cash application issues, and maintains accurate financial records. It also supports audits, contributes to process improvements, and collaborates with internal teams to ensure billing accuracy and a positive customer experience. This position is based on-site in an office in St. Louis, Missouri, Monday through Friday. Start times are flexible within a defined window, from 7:00 a.m. to 8:30 a.m. Employees may take a 30- or 60-minute lunch break. An optional consistent schedule of four nine-hour days Monday through Thursday and finishing at noon on Friday is available. The role is contract-to-hire. Pay is $24.00–$25.00 per hour, with individual compensation depending on qualifications and other job-related factors. Certain benefits may be available if eligible, subject to eligibility requirements and plan terms.

Requirements

Bachelor's degree in Accounting or Finance, or equivalent relevant work experience.
Proficiency in Excel, including use of formulas for analysis and reporting.
Ability to manage customer email cadence and phone outreach professionally and consistently.
Strong analytical skills to prepare, interpret, and present financial and operational reports.
Effective verbal and written communication skills for working with customers and internal teams.

Responsibilities

Contact customers by phone and email to secure timely payments, address concerns, and maintain positive relationships.
Investigate and resolve billing discrepancies to ensure invoices are accurate and complete.
Manage a portfolio of accounts to reduce past-due balances and maintain current account status.
Identify, investigate, and resolve cash application errors so payments are correctly applied.
Investigate and resolve chargeback deductions, identify root causes, and implement corrective actions.
Issue and distribute invoices accurately and on time.
Process new contracts and sales, ensuring billing setup and related documentation are complete and correct.
Collaborate with other departments to ensure billing accuracy and alignment with contract terms and sales activities.
Address customer complaints and questions about billing, payments, and account status, providing clear resolutions.
Monitor and track accounts receivable and related transactions, maintaining up-to-date records.
Assist with customer account reconciliations and resolve discrepancies between customer records and internal systems.
Support audits and contribute to process improvements.