Analyst, Collections

Ocean Network Express•Richmond, VA

1d•Hybrid

About The Position

The Analyst, Collections assists in collecting, managing, and resolving outstanding invoices from past-due accounts related to global parent company agency activity. The position coordinates with offshore, reconciliation, cashier, sales, and collections teams, and communicates with customers to support payment resolution. It also assists with collections reporting, monitors complex collection issues, manages difficult or high-profile accounts, and identifies opportunities to improve collections processes. The role follows a hybrid work schedule, with three days in the office and two days remote each week. Ocean Network Express offers opportunities for internal movement and advancement and encourages professional development.

Requirements

1–3 years of experience.
Associate degree.
Knowledge and experience in principles, practices, regulations, and procedures relating to B2B accounts receivable.
Advanced user of Microsoft Excel and proficient user of other Microsoft Office and G-Suite applications.
Ability to evaluate data, analyze, and solve problems.
Responsive and dependable, with excellent follow-through.
Strong communication, negotiation, and problem-solving skills.
Effective and professional written and verbal communication skills.
Outstanding attention to detail and accuracy.
Ability to work independently and as a team member.
Excellent multitasking, time-management, and organizational skills.
Strong analytical ability, objectivity, and ability to plan for long-term implications.
Ability to communicate directly and effectively with internal and external customers and the collections team.

Nice To Haves

General knowledge of container industry receivables.

Responsibilities

Coordinate collection of agency receivables with the offshore team.
Assist in creating and maintaining reporting tools for reviewing overall collections performance.
Review and analyze outstanding reports to address problem accounts and identify areas of focus.
Collaborate with reconciliation and cashier teams to support collections efforts.
Monitor complex collection problems and ensure their resolution.
Liaise between the sales team, collections team, and customers, and assist in developing payment-resolution strategies for escalated accounts.
Assist with producing reports for customers, the sales team, and management about past-due accounts.
Manage collection efforts for difficult or high-profile accounts.
Share essential collection information with team members and management.
Analyze collections processes to identify inefficiencies and opportunities for improvement.
Handle other special projects and reporting as assigned.