Collections Analyst

Oshkosh Corporation•Hagerstown, MD

7d•$46,300 - $71,300

About The Position

The Collections Analyst manages a global accounts receivable portfolio, driving timely customer payments while minimizing past-due balances and potential bad debt exposure. The role analyzes account activity, payment trends, and collection risks; resolves complex receivable issues; and partners with internal and external customers to improve cash flow, optimize Days Sales Outstanding (DSO), and maintain positive customer relationships. The analyst manages an assigned portfolio of up to $15 million with moderate to minimal supervision. Responsibilities also include investigating billing and payment issues, facilitating customer credit card and ACH transactions, assisting with whole goods titling as needed, following credit and collections controls, and maintaining accurate records to support reporting and audits.

Requirements

High school diploma or equivalent.
3 to 5 years of related experience in commercial accounts receivable management or business-to-business collections.

Nice To Haves

Strong verbal and written communication skills.
Proficiency using a PC and standard business software applications, including Microsoft Office.
Experience with advanced Excel functions, pivot tables, lookup functions, and data analysis.
Working knowledge of AS400-based enterprise platforms or equivalent ERP systems.

Responsibilities

Manage an assigned global accounts receivable portfolio of up to $15 million with moderate to minimal supervision.
Monitor account activity, aging reports, and payment trends to identify delinquent balances and potential collection risks.
Execute collection strategies to secure timely payments, reduce past-due receivables, and optimize cash flow and DSO.
Contact customers to confirm invoice receipt, resolve payment discrepancies, obtain payment commitments, and address delinquent balances.
Maintain accurate documentation of collection notes, customer communications, payment commitments, and dispute resolution activities.
Investigate and resolve accounts receivable discrepancies, billing issues, short payments, and other barriers to payment in coordination with internal departments.
Identify recurring collection challenges and recommend process improvements.
Facilitate customer credit card and ACH transactions for assigned business units in accordance with established procedures and controls.
Assist with the whole goods titling process as needed.
Follow established credit and collections policies, procedures, and internal controls.
Maintain accurate records and support reporting requirements, audits, and other accounts receivable-related requests.