Collections Analyst

Lansing Building Products Recruiting Team • Richmond, VA

3d • $55,000 - $70,000 • Onsite

About The Position

The Collections Analyst supports the Sales team and protects the Lansing brand by collecting past-due amounts for assigned accounts. The role also resolves credit-related issues raised by Lansing branch associates and customers through incoming calls and emails. This full-time position is based in a professional, in-office environment, works Monday through Friday from 8 a.m. to 5 p.m., and may require some travel. It has no supervisory responsibilities.

Requirements

• High school diploma.
• Two years of related experience.
• Strong problem-solving and decision-making skills.
• Strong customer focus.
• Ability to handle a high transaction volume.
• Ability to manage multiple tasks and meet deadlines.
• Strong attention to detail.
• Ability to work effectively in a team environment.
• Ability to reconcile accounting records.
• Communication proficiency.
• Basic proficiency with Excel and Word.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Collect past-due amounts for assigned customer accounts, negotiate payment plans, partner with the Sales team for assistance, and keep the team informed about concerning accounts.
• Follow up daily on open CODs.
• Handle incoming calls and emails from Lansing associates and customers to accept payments and resolve credit-related issues.
• Make decisions about managing past-due accounts, responding to billing questions, and reconciling accounting records with customers.
• Review lien waivers for accurate legal language and reconcile them to accounting records.
• Partner with Sales and the Senior Credit Analyst to gather information about large projects and assess actions needed to mitigate risk.
• Issue demand letters for overdue accounts, collect outstanding balances, and determine when to escalate accounts to outside collections.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• HSA with company contributions.
• Health Advocate and Employee Assistance Program (EAP).
• Competitive 401(k) with employer match of 50% up to 15% of salary.
• Paid vacation and sick days.
• Tuition reimbursement and training programs.
• Company-paid parental leave.
• Company-paid life insurance.
• Short-term and long-term disability coverage.
• Paid holidays.
• Health and wellness program.
• Volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED