Collections Analyst

Lansing Building Products•Richmond, VA

2d•Onsite

About The Position

The Collections Analyst supports the Sales team and protects the Lansing brand by collecting past-due amounts for assigned accounts. The Analyst also handles credit-related issues raised by Lansing branch Associates and customers by phone and email. This role involves managing past-due accounts, responding to billing questions, reconciling accounting records with customers, reviewing lien waivers, and determining when accounts should be escalated to outside collections. The position has no supervisory responsibilities and operates in a professional, in-office environment. Some travel may be required.

Requirements

High school diploma.
Two years of related experience.
Strong problem-solving and decision-making skills.
Strong customer focus.
Ability to handle high transaction volume.
Ability to manage multiple tasks and meet deadlines.
Strong attention to detail.
Ability to work effectively in a team environment.
Ability to reconcile accounting records.
Communication proficiency.
Basic proficiency with Excel and Word.

Nice To Haves

Bachelor's degree.

Responsibilities

Collect past-due amounts for assigned customer accounts and negotiate payment plans.
Partner with the Sales team for assistance and keep them informed about concerning account status.
Follow up daily on open CODs.
Handle incoming calls and emails from Lansing Associates and customers, accept payments, and resolve credit-related issues.
Manage past-due accounts, respond to billing questions, and reconcile accounting records with customers.
Review lien waivers for accuracy of legal language and reconcile them to accounting records.
Partner with Sales and the Senior Credit Analyst to gather information about large projects and assess actions needed to mitigate risk.
Issue demand letters for overdue accounts and collect outstanding balances.
Determine when to escalate accounts to outside collections.
Perform other duties as assigned.