Collections Analyst (Entry Level)

Aston Carter•St. Louis, MO

5d•$24 - $25•Onsite

About The Position

This role manages the end-to-end billing and accounts receivable process in a high-volume environment. The Billing and Accounts Receivable Analyst works directly with customers to secure timely payments, resolve billing and cash application issues, and maintain accurate financial records. The position also supports audits, contributes to process improvements, and collaborates with internal teams to ensure billing accuracy and a positive customer experience. The role is based on-site in an office in St. Louis, Missouri, Monday through Friday. Start times are flexible within a defined window, from 7:00 a.m. to 8:30 a.m. Employees may take a 30- or 60-minute lunch break. An alternative consistent schedule is available: four nine-hour days Monday through Thursday and a Friday finish at noon. This is a contract-to-hire position.

Requirements

Bachelor’s degree in Accounting or Finance, or equivalent relevant work experience.
Proficiency in Excel, including use of formulas for analysis and reporting.
Ability to manage email cadence and phone outreach to customers professionally and consistently.
Strong analytical skills to prepare, interpret, and present financial and operational reports.
Effective verbal and written communication skills for working with customers and internal teams.

Responsibilities

Contact customers by phone and email to secure timely payments, address concerns, and maintain positive relationships.
Investigate and resolve billing discrepancies to ensure invoices are accurate and complete.
Manage a portfolio of accounts proactively to reduce past-due balances and maintain current account status.
Identify, investigate, and resolve cash application errors so payments are correctly applied.
Investigate and resolve chargeback deductions, including identifying root causes and implementing corrective actions.
Issue and distribute invoices in a timely and accurate manner.
Process new contracts and sales, ensuring billing setup and related documentation are complete and correct.
Collaborate with other departments to ensure billing accuracy and alignment with contract terms and sales activities.
Address customer complaints and questions related to billing, payments, and account status, providing clear and effective resolutions.
Monitor and track accounts receivable and related transactions, maintaining up-to-date records.
Assist with customer account reconciliations by identifying and resolving discrepancies between customer records and internal systems.
Support audits and contribute to process improvements.