Credit & Collections Associate (Entry Level)

Heilind Electronics•Wilmington, MA

6d•Onsite

About The Position

The Credit & Collections Associate administers established credit policies and procedures, manages accounts receivable collections, and analyzes customer credit accounts. The role resolves disputed balances within assigned authority levels, maintains accurate credit records, and supports order processing within defined credit parameters. The position processes customer orders while ensuring compliance with credit guidelines and conducts 20 to 40 daily credit and collection calls to resolve payment issues and secure collections. It maintains customer relationships to support collection goals, documents customer interactions and follow-up, and collects and maintains current customer credit documentation. The associate investigates and reconciles disputed balances, works with branch personnel and sales teams to address customer account and order issues, uses external credit reporting resources to evaluate customers, prepares bank references and credit reports for management, and communicates credit terms. Depending on experience and authorization level, the associate recommends or establishes credit limits up to $5,000. The role also supports departmental initiatives and special projects. The position requires reporting to the assigned office location during scheduled in-office periods. It is performed in a typical office or administrative environment and involves sedentary work, frequent computer and paperwork tasks, and interaction with customers and colleagues. Reasonable accommodation may be provided to enable individuals to perform the essential functions.

Requirements

High school diploma or equivalent.
At least two years of related credit, collections, accounts receivable, or customer service experience.
Must be a U.S. Person as defined by ITAR: a U.S. citizen, U.S. permanent resident (Green Card holder), political asylee, or refugee.
Must be able to report to the assigned office location during scheduled in-office periods.
Strong problem-solving, organizational, and time-management skills, with attention to detail.
Ability to manage multiple priorities, meet deadlines, and work effectively in a high-volume environment.
Strong customer relationship, negotiation, and professional interpersonal skills, including the ability to collaborate across departments.
Excellent written and verbal communication skills.
Knowledge of basic accounting principles.
Familiarity with the Fair Debt Collection Practices Act and other applicable debt collection regulations.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work independently and as part of a team.
Proficiency in accounting and database software and Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to perform the physical functions described, including sedentary work, computer and paperwork tasks, and close visual work; reasonable accommodation may be provided.

Nice To Haves

Experience with ERP systems.
Experience using Oracle Fusion is a strong advantage.

Responsibilities

Process customer orders promptly while complying with established credit guidelines.
Conduct 20 to 40 daily credit and collection calls to assigned customer accounts to resolve payment issues and secure collections.
Maintain effective customer relationships to achieve company collection goals, including DSO and over-60- and over-90-day percentages.
Document customer interactions and collection activity in company systems and ensure timely follow-up.
Collect, review, and maintain customer credit documentation to keep credit files accurate and current.
Investigate and reconcile disputed account balances using internal systems and supporting documentation.
Partner with branch personnel and sales teams to resolve issues involving pricing discrepancies, payment terms, credit limits, order release approvals, and new account setup.
Use external credit reporting resources to evaluate new and existing customers.
Prepare bank references and credit reports for management review.
Communicate credit terms and conditions to customers and internal partners.
Recommend or establish credit limits up to $5,000, based on experience and authorization level.
Support departmental initiatives and special projects as assigned.