Credit & Collections Associate
About The Position
OBE is seeking a detail-oriented Credit and Collections professional with 3 to 5 years of experience. The role manages an assigned portfolio of accounts, resolves payment issues, and provides actionable insights through regular aging reviews. The ideal candidate is highly organized, proactive, an effective communicator, and proficient with Excel. Experience with SAP and the construction industry is a plus. The position includes monitoring receivables, communicating with customers, investigating account discrepancies, coordinating with Sales, handling lien and bond claim documentation and deadlines, and maintaining portfolio performance metrics. The associate also provides coverage for team members and assists the Collections Manager as needed.
Requirements
- 3 to 5 years of Credit and Collections experience.
- Intermediate proficiency in Microsoft Office Suite, especially Excel.
- Experience with credit reporting tools such as Experian and Dun & Bradstreet.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and time management abilities.
- High attention to detail and accuracy.
- Ability to work independently and manage multiple priorities.
- Comfortable collaborating with internal teams and external customers.
- Positive, professional attitude with a customer-focused mindset.
- High School Diploma or equivalent required.
Nice To Haves
- Knowledge of lien laws.
- Experience with SAP.
- Familiarity with the construction industry.
- College degree preferred.
Responsibilities
- Monitor aging receivables and conduct collection calls to secure outstanding payments.
- Manage assigned accounts and ensure timely resolution of payment issues.
- Perform account reconciliations and investigate discrepancies.
- Partner with Sales to resolve disputes and customer issues.
- Communicate directly with customers to resolve outstanding balances.
- Prepare collection letters, notices of intent to lien, and lien documentation as needed.
- Track lien and bond claim deadlines and escalate risks as necessary.
- Monitor customer creditworthiness and update customer records.
- Respond to customer inquiries related to credit and billing.
- Manage and resolve email requests, including waivers, billing issues, short pays, and references.
- Maintain key performance metrics, including DSO and percentage current, within the assigned portfolio.
- Escalate high-risk accounts to Credit Leadership.
- Provide coverage for team members during absences.
- Assist the Collections Manager with additional tasks as needed.
Benefits
- Industry-competitive benefits at the lowest cost to the employee.
- PTO and holidays, including floating holidays employees can choose.
- Pay-for-performance culture with potential for annual raises and bonuses.
- Training to equip employees with the knowledge and skills needed to succeed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
