Entry Level Customer Service / Collections

AAA FIRE PROTECTION INC • Seattle, WA

4d • $25 - $32

About The Position

This role is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service. It combines strong communication skills with effective collection strategies to maintain healthy cash flow, resolve billing issues, and support positive customer relationships. There is an opportunity to receive a bonus and to work hybrid after completing training.

Requirements

• High school diploma or GED.
• Basic to intermediate computer skills, including proficiency in Microsoft Office, especially Excel, and accounting software systems.
• Strong mathematical and analytical skills, with attention to detail and accuracy.
• Effective verbal and written communication skills, including strong grammar, spelling, and proofreading abilities.
• Ability to handle sensitive conversations professionally and maintain positive customer relationships.
• Strong organizational skills and ability to manage multiple priorities and meet deadlines.
• Self-motivated, able to work independently, and willing to take initiative.
• Sound judgment, problem-solving skills, and attention to detail.
• Flexibility and adaptability in a fast-paced environment.
• Ability to anticipate work needs and follow through with minimal supervision.

Nice To Haves

• College-level coursework in accounting or an accounting degree.
• 1–3 years of experience in customer service, collections, accounts receivable, or general accounting.

Responsibilities

• Proactively contact individual and business customers about outstanding balances, provide account updates, and encourage timely payment in a professional, service-focused manner.
• Follow up consistently on delinquent accounts through phone calls, emails, and written correspondence, maintaining a courteous and solutions-oriented approach.
• Process and post customer payments, including credit card transactions, ACH payments, and other remittances accurately.
• Address billing inquiries, resolve payment concerns, and guide customers through account issues.
• Investigate billing discrepancies and collaborate with accounting, operations, billing, and other internal teams to resolve issues accurately and maintain customer satisfaction.
• Negotiate payment arrangements and establish payment plans when appropriate, in line with company guidelines.
• Maintain detailed, accurate, and timely records of collection efforts, customer communications, and account updates.
• Review and monitor aging reports to prioritize collection activities based on account status and risk.
• Coordinate with third-party collection agencies when escalation is necessary.
• Use accounting and ERP systems to track, manage, and report accounts receivable activity.
• Support cash application processes, including posting credit card deposits and ACH payments.
• Identify opportunities to improve customer service, streamline collection processes, and improve receivables efficiency.
• Perform additional duties and special projects as assigned.

Benefits

• Medical, dental, and vision coverage, including some plans that are 100% employer paid.
• 401(k) retirement plan with company match.
• Eight paid holidays off per year.
• Paid Time Off (PTO) plan.
• Life insurance.
• Employee Assistance Program.
• Company-paid short- and long-term disability insurance.
• Opportunity to receive a bonus.
• Hybrid work opportunity after fully trained.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED