Entry Level Customer Service Assistant

Moodreact • Washington, DC

11d

About The Position

Moodreact is a full-service maintenance company supporting homes and businesses with electricians, appliance repair technicians, plumbers, and general labor teams. The Entry Level Customer Service Assistant helps deliver positive customer experiences and supports daily customer-facing activities. The role suits someone who enjoys helping others, communicating clearly, and learning to build customer relationships. Previous experience is not required; training and support are provided to help develop the skills and confidence needed for the role.

Requirements

• Friendly and customer-focused attitude.
• Clear verbal communication and active listening skills.
• Patience, reliability, and willingness to learn.
• Ability to work well with others in a fast-paced environment.
• Strong interpersonal skills and a professional demeanor.

Nice To Haves

• Previous customer service experience is an advantage but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer general questions about products, services, and available promotions.
• Help customers understand relevant options and make informed decisions.
• Listen to customer needs and provide appropriate information or guidance.
• Support customer engagement activities and maintain a positive service experience.
• Work with team members to address customer concerns and find suitable solutions.
• Maintain a professional approach when representing the company and its clients.
• Participate in training sessions and team development activities.

Benefits

• Entry-level training and ongoing guidance.
• Opportunities to develop customer service and relationship-building skills.
• A welcoming and collaborative team environment.
• Opportunities for professional growth.
• Compensation based on the position and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed