Collection Specialist

Waste Pro USA•Kenner, LA

2h•Onsite

About The Position

The Collection Specialist prevents customer accounts from becoming delinquent by monitoring accounts and conducting in-house collection efforts. The position handles incoming and outgoing customer communications about overdue balances, billing questions, payments, account credits, and service interruption risk. It also performs credit evaluations, supports account setup and credit terms, prepares and reviews reports, documents payment status, coordinates with an offsite collections specialist, and provides backup for customer service and accounts receivable as needed. The role is based in an office setting. It requires an associate degree or equivalent and at least two years of experience in credit and collections. Waste industry experience is preferred. The work involves frequent keyboarding or similar finger-dexterity tasks and rarely requires light physical effort, including handling objects weighing less than 25 pounds.

Requirements

Associate degree or equivalent.
At least 2 years of experience in the credit and collections field.
Basic financial skills, including knowledge of commonly used collections practices and procedures.
Proficiency working on a PC and competence using Microsoft Office.
Proficiency in Excel, Outlook, and Word.
Ability to interact and communicate effectively, orally and in writing.
Knowledge of the Fair Credit Reporting Act.
Excellent organizational skills.

Nice To Haves

Waste industry experience.

Responsibilities

Contact internal and external customers by telephone or email about past-due amounts, determine the reason for delinquency, and arrange collection or account adjustments to correct errors.
Answer incoming calls to address billing issues, process payments, and issue credits.
Make at least 30 to 40 calls per day and follow up on promises to pay.
Follow up on calls and send invoice copies by email, fax, or mail as required.
Make outgoing collection calls to customers at risk of service interruption because of nonpayment.
Perform credit evaluations for new or renewal business to determine creditworthiness.
Process credit card payments and resolve account questions and issues.
Assist the sales department with account setup by establishing credit limits and terms.
Run daily credit hold, credit balance, and aging reports.
Verify that customers who have paid to bring accounts current are returned to the service schedule when accounts have been on credit hold.
Run the collection manager report and identify customers to contact for payment before the billing cycle processes.
Complete the weekly top 30 aging account report for the company CFO and other required recipients.
Run aging reports and update system notes about account payment status.
Coordinate collection strategies and problem accounts with the offsite collections specialist, and upload account information to the outside collections company as required.
Provide backup for customer service and the Accounts Receivable Clerk as necessary.
Attend and participate in assigned corporation-sponsored training courses.
Keep up to date on current technology as appropriate to the job.
Perform additional duties assigned by the Supervisor.