Collection Specialist

United Water Restoration Group of So. FL., Inc.•Deerfield Beach, FL

22h•Onsite

About The Position

United Water Restoration Group (UWRG), a 24/7 emergency water, fire, and mold restoration company, is seeking an experienced, motivated, and results-driven Accounts Receivable Specialist. The role manages outstanding accounts receivable, collects payments, resolves billing disputes, and maintains consistent communication with customers and insurance companies. The ideal candidate understands the homeowners insurance claims process, including how claims are processed, approved, and paid. The specialist works with customers, insurance carriers, estimators, and operations teams to support timely payments while maintaining positive customer relationships. The company seeks someone who takes ownership of assigned accounts, follows through on commitments, and uses persistence, accountability, and strong communication to move accounts toward resolution. The position is full-time, Monday through Friday, with an 8-hour shift, and is performed in-office in Deerfield Beach, Florida.

Requirements

Experience with homeowners insurance claims and the property insurance payment and reimbursement process.
Strong accounts receivable and collections background; preferably 3–5 years of experience.
Understanding of insurance claim payments, deductibles, coverage disputes, and reimbursement delays.
Strong negotiation, problem-solving, and conflict-resolution skills.
Excellent verbal and written communication skills.
Ability to handle difficult customer conversations with professionalism, empathy, and confidence.
Strong organizational skills and attention to detail.
Ability to work independently, prioritize multiple accounts, and thrive in a fast-paced environment.
Proficiency in Microsoft Office, particularly Excel and Outlook.

Nice To Haves

Experience in water, fire, or mold restoration, construction, roofing, or another insurance-related industry.
Experience working directly with insurance adjusters, carriers, or third-party administrators (TPAs).
Familiarity with Florida construction lien procedures and collection escalation processes.
Experience with QuickBooks, accounts receivable software, or restoration management systems.

Responsibilities

Manage a portfolio of outstanding accounts receivable and actively pursue timely collections.
Contact customers by phone, email, and text to secure payments and establish payment commitments.
Navigate homeowners insurance claims, including reimbursements, claim payments, deductibles, and outstanding balances.
Communicate with insurance adjusters, carriers, and customers about payment status, claim delays, and outstanding invoices.
Help customers understand the reimbursement process while reinforcing contractual payment terms.
Review aging reports and prioritize accounts based on balances, payment history, and delinquency.
Resolve billing disputes, payment discrepancies, and customer concerns professionally and efficiently.
Negotiate payment arrangements and follow up on promised payments.
Maintain accurate documentation of collection activities, customer communications, and account updates.
Work with Operations Managers, Project Managers, and Estimators to obtain documentation and resolve payment-related issues.
Identify delinquent accounts requiring escalation, including lien processing and legal collections.
Monitor collection performance and meet departmental KPIs and collection goals.
Minimize bad debt and improve cash flow through proactive, consistent collection efforts.