Dansk Collection Customer Support Officer – Malta

Job Squad•Køge Municipality, Malta

21h•Onsite

About The Position

This role is for a Collection Customer Support Officer based in Malta. The position involves handling customer inquiries via phone, live chat, email, and SMS, advising on payments, billing, and debt settlement options. It is a customer-driven role with a focus on sales and onboarding new customers according to company strategy, ensuring a positive customer experience, and collaborating with other departments. The officer will work closely with the payment and collection department for effective solutions. The role is part of the Danish team and reports directly to the Team Leader for Denmark.

Requirements

Native level Danish (spoken and written).
English at B2 level.
Experience with customer service and financial products.
IT skills and knowledge of MS Office (especially Excel).
Problem-solving skills, clear communication, and ability to work independently with high standards.
Must have an EU passport.

Nice To Haves

Experience with customer onboarding and document verification.

Responsibilities

Handle customer inquiries via phone, live chat, email, and SMS.
Advise customers on payments, billing, and debt settlement options.
Provide customers with accurate information about the bank's products, services, and payment options.
Actively work with sales and onboard new customers according to the company's strategy.
Create a positive customer experience and collaborate with other departments.
Work closely with the payment and collection department for effective solutions.