Coffee Shop Manager - Pump & Pantry

Bosselman Pump & Pantry, Inc•Lakeville, MN

9d•Onsite

About The Position

The Coffee Shop Manager oversees the coffee shop’s daily operations, with responsibility for customer experience, beverage and food quality, staff leadership, and efficient operations. The role also cross-trains to support convenience store operations and assists with store functions as needed. It directly supervises a team of staff members and requires physical attendance at the primary work location.

Requirements

High school diploma or GED.
Reliable transportation.
Basic math and computer skills for POS and reporting purposes.
Professional, positive attitude.
Excellent customer service, communication, and interpersonal abilities.
Strong leadership and team management skills.
Ability to promote teamwork and collaboration, multitask, solve problems, and work in a fast-paced environment.
Food-safety certification through an accredited program recognized by the state where the store operates, or ability to become certified within the training period.
Willingness and ability to work early mornings, holidays, weekends, and flexible shifts.
Ability to communicate in English.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds and frequently standing, walking, using hands and fingers, handling or feeling, reaching, sitting, climbing or balancing, stooping, kneeling, crouching or crawling, talking, and hearing.
Physical attendance at the primary work location is required.

Nice To Haves

Previous management experience in a coffee shop or restaurant.

Responsibilities

Oversee daily shop operations, including opening and closing procedures.
Recruit, hire, train, mentor, manage performance, schedule, and coach baristas and other staff members; conduct performance reviews.
Manage inventory, place orders, and maintain vendor relationships.
Ensure equipment is maintained and functioning properly.
Implement and maintain operational standards, procedures, and cleanliness.
Ensure beverages and food meet company quality standards and food-safety requirements.
Address customer concerns promptly and professionally, and provide friendly, competent customer service.
Manage cash handling and daily deposits.
Monitor sales, labor costs, food and beverage margins, and other performance metrics; assist with cost control to meet profitability goals.
Communicate consistently with staff, management, and vendors, and communicate company policies, procedures, and expectations.
Follow company safety procedures to maintain a safe environment for team members and customers.
Support convenience store operations as needed, including operating the POS, assisting customers, stocking shelves, maintaining displays, and keeping the store clean and organized.
Report to work on time when scheduled.
Perform other duties as assigned.