Coffee Shop Assistant Manager - Pump & Pantry

Bosselman Pump & Pantry, Inc • Lakeville, MN

8d • Onsite

About The Position

The Coffee Shop Assistant Manager supports daily coffee shop operations by helping ensure excellent customer service, high-quality beverages and food, and smooth team performance. The role assists the Coffee Shop Manager, leads baristas during assigned shifts, maintains operational standards, and helps create a welcoming and efficient environment for customers and staff. The position is also cross-trained to support convenience store operations and other store functions as needed.

The Assistant Manager directly supervises a small team during assigned shifts and may assist with opening and closing procedures, staff training, inventory monitoring, customer concerns, cash handling, and shift reconciliation. Physical attendance at the primary work location is required.

Requirements

• High school diploma or GED.
• Ability to supervise and motivate a small team of baristas during shifts.
• Excellent customer service, communication, and interpersonal abilities.
• Ability to multitask, problem-solve, and work efficiently in a fast-paced environment.
• Basic math and computer skills for POS operations and shift-level reporting in coffee shop and convenience store settings.
• Professional, positive attitude and ability to maintain composure under pressure.
• Willingness and ability to work early mornings, weekends, holidays, and flexible shifts.
• Must have a phone and reliable transportation.
• Must be able to communicate in English, if applicable.
• Physical attendance at the primary work location is required.
• Must occasionally lift and/or move up to 50 pounds and meet the listed physical demands, subject to reasonable accommodations.

Nice To Haves

• Previous experience in a coffee shop or food service.
• Experience leading a small team or training staff.
• Experience in retail or convenience store operations.

Responsibilities

• Oversee daily shift operations, including opening and closing procedures as assigned.
• Supervise baristas during assigned shifts, providing guidance, support, and coaching.
• Assist with training new staff and reinforcing company policies and procedures.
• Monitor inventory during shifts and report low stock or equipment issues to management.
• Ensure beverages and food items meet company quality standards.
• Address and resolve customer concerns promptly and professionally.
• Maintain cleanliness and operational standards during shifts.
• Support cash handling and end-of-shift reconciliation.
• Maintain clear communication with the Coffee Shop Manager and team members.
• Follow company safety procedures to help ensure a safe environment for team members and customers.
• Provide friendly and competent customer service.
• Assist with convenience store operations as needed, including operating the POS, helping customers with purchases and inquiries, stocking shelves, maintaining product displays, and keeping the store clean and organized.
• Report for work in a timely manner when scheduled.
• Assist with other duties as assigned.

Benefits

• Paid vacation.
• 401(k) and matching contributions.
• Health, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• A clearly defined path for growth.
• On-demand pay through PayActiv, providing access to earned but not yet paid wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED