Coffee Shop Manager and Assistant Manager

Biggby Coffee•Frankfort, IN

129d•$14 - $21

About The Position

BIGGBY COFFEE is seeking energetic individuals to lead its team in a fun, fast-paced coffee shop. Management assumes full responsibility for the location’s growth and profitable operation, while fostering BIGGBY COFFEE’s culture, mission, and values. Managers lead their crews and maintain genuine connections with team members and customers. In addition to scheduled shifts, management staff are expected to coach and train employees, perform administrative duties, and oversee operations. Pay is based on experience.

Requirements

Must have either Barista experience or management experience.

Nice To Haves

Both Barista and management experience are preferred.

Responsibilities

Become proficient in all Barista and Shift Lead duties and skill sets.
Maintain excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement.
Provide regular feedback to each team member on strengths and areas for growth.
Create weekly shift schedules based on crew needs and availability, maintain budgeted labor costs, and ensure quality service and quick wait times.
Track and order necessary inventory, smallwares, parts, and equipment; maintain low cost of goods sold through waste reduction and accurate counting.
Ensure appropriate cash handling, deposits, and change for the store.
Work self-sufficiently and involve the franchise owner when the situation requires.
Ensure the crew understands and meets health and safety requirements.
Develop new leaders for future roles.
Promptly implement and communicate directives.
Delegate tasks thoughtfully to the leadership team and baristas to support efficiency and appropriate development.
Handle hiring, firing, and disciplinary actions related to shift leads and baristas.