Coffee Shop Attendant - On-Call
About The Position
The Coffee Shop Attendant prepares coffee to Marriott standards and ensures its quality and freshness. The role creates a positive guest experience through friendly, attentive service, including welcoming customers warmly and addressing them by name whenever possible. The attendant maintains clean and organized work areas, changes coffee every two hours, stocks and displays food and other merchandise, handles payment and cash procedures, and supports accurate inventory and sales records. The position also requires safe food handling and compliance with company guidelines, federal regulations for reporting gratuities, and ABC board requirements.
Responsibilities
- Prepare coffee to Marriott/PCH standards and maintain its quality and freshness.
- Keep the work area clean and organized using clean-as-you-go methods.
- Change out coffee every two hours.
- Stock shelves, counters, and tables with appropriate items.
- Create attractive food displays to promote sales.
- Welcome customers warmly, address them by name when possible, and offer assistance.
- Process payments using the Point of Sale (POS) system and follow cash-handling procedures.
- Maintain the issued bank at the correct amount.
- Wrap or bag to-go purchases appropriately and provide friendly, efficient service.
- Clean shelves, tables, floors, counters, and the outside patio area.
- Restock retail, culinary, and pastry items.
- Record and document register cash at the end of each shift.
- Track sales and prepare stock inventories to support operations and restocking.
- Use proper food-handling techniques when preparing food and drink items.
- Follow company guidelines and federal regulations for reporting gratuities, and comply with ABC board requirements.
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What This Job Offers
Education Level
No Education Listed
