Coffee Shop Attendant

Omni Hotels & Spas • Bedford, PA

8d

About The Position

The Coffee Shop Attendant, described in the posting as a barista, provides quick, efficient, and professional service to guests to support guest satisfaction. The role includes restocking merchandise, maintaining a clean coffee bar and workspace, and helping keep lobby public areas clean in coordination with housekeeping. The attendant also supports inventory, handles payments and room charges, follows food-handling and equipment-safety procedures, and coordinates with other departments to meet guest needs.

Requirements

• At least 1 year of customer service experience in a food/beverage and/or retail environment.
• Previous cash-handling and face-to-face customer service experience.
• Must be 18 or older.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with coworkers within and outside the department.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Must hold TABC and Food Handler certifications.
• Must be able to work a variety of shifts, including weekends and holidays.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance; frequent bending, overhead reaching, and twisting; and standing or walking for an extended period or an entire work shift.

Nice To Haves

• Previous coffee house and/or hotel experience.

Responsibilities

• Provide quick, efficient, and professional service to guests and support guest satisfaction.
• Restock merchandise and keep the coffee bar and workspace clean throughout the shift.
• Coordinate with housekeeping to ensure lobby public areas are maintained and cleaned.
• Assist with monthly inventory.
• Follow procedures for accepting credit cards and checks, maintain a cash bank, and verify guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food-handling procedures and use equipment safely.
• Communicate effectively with guests and associates; listen to, understand, and clarify concerns raised by coworkers and guests.
• Remain professional and maintain a calm, welcoming demeanor in stressful situations.
• Follow proper uniform and grooming standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed