Coffee Shop Attendant - On-Call

PCH Hotels & Resorts•Mobile, AL

About The Position

The Coffee Shop Attendant prepares coffee to Marriott standards, ensuring quality and freshness, and helps create a welcoming and enjoyable experience for hotel guests. The role includes greeting customers warmly, addressing them by name when possible, and assisting them with purchases. The attendant maintains an organized and sanitary work area, refreshes coffee every two hours, stocks products, and arranges food displays to encourage sales. Other duties include operating the POS system, following cash-handling procedures, preparing to-go orders, monitoring inventory and sales, documenting register cash at shift end, and following food-safety, gratuity-reporting, company, and ABC board requirements.

Responsibilities

Prepare coffee to Marriott and PCH standards and ensure its quality and freshness.
Change out coffee every two hours to maintain optimal taste and flavor.
Keep the work area clean and organized using clean-as-you-go practices.
Stock shelves, counters, and tables with appropriate items.
Create attractive food displays to promote sales and entice guests.
Welcome customers warmly, address them by name when possible, and offer assistance.
Process payments using the POS system and follow cash-handling procedures.
Maintain the issued bank at the correct amount.
Wrap or bag to-go purchases appropriately and provide efficient, friendly service.
Clean shelves, tables, floors, counters, and the outside patio area.
Restock retail and culinary or pastry items.
Record and document register cash at the end of each shift.
Track sales and prepare stock inventories to support restocking.
Use proper food-handling techniques when preparing food and drinks.
Follow company guidelines and federal regulations for reporting gratuities and comply with ABC board requirements.