Coffee Shop Attendant

Omni Hotels & Resorts • Bedford, PA

9d • Onsite

About The Position

Omni Bedford Springs Resort & Spa is seeking a Coffee Shop Attendant to provide quick, efficient, and professional service while maintaining high standards of guest satisfaction. The role includes restocking merchandise, keeping the coffee bar and workspace clean, and helping ensure guest needs are met. The attendant works with guests, associates, and other departments in a fast-paced hospitality environment and follows the resort’s service, cash-handling, food-handling, and safety procedures.

Requirements

• At least 1 year of customer service experience in a food and beverage and/or retail environment.
• Previous cash-handling and face-to-face customer service experience.
• Must be at least 18 years old.
• Ability to accurately and efficiently enter information into MICROS.
• Ability to handle stressful situations while maintaining a calm, welcoming demeanor.
• Ability to work cohesively with coworkers within and outside the department.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Must hold TABC and Food Handler certifications.
• Must be able to work a variety of shifts, including weekends and holidays.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Ability to bend frequently, reach overhead, and twist.
• Ability to stand or walk for an extended period or an entire work shift.

Nice To Haves

• Previous coffee house and/or hotel experience preferred.

Responsibilities

• Communicate effectively with guests and associates.
• Listen to, understand, and clarify concerns and issues raised by coworkers and guests.
• Remain professional and work effectively in stressful, high-pressure situations.
• Follow uniform and grooming standards.
• Coordinate with housekeeping to ensure lobby public areas are maintained and cleaned.
• Assist with monthly inventory.
• Maintain a clean workspace throughout the shift.
• Follow procedures for accepting credit cards and checks.
• Maintain a cash bank.
• Verify guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Follow proper food-handling procedures.
• Use equipment properly and follow safety procedures.
• Restock merchandise and maintain a clean coffee bar.

Benefits

• Comprehensive training and mentorship.
• Pathways for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed