Cocktail Server, Day

Cherokee Nation Businesses • Robinsonville, MS

3d

About The Position

As a Cocktail Server, you will provide excellent customer service by delivering food and alcoholic beverages throughout the casino to ensure an exceptional guest experience. The position is hourly, full-time, and assigned to the day shift at Gold Strike Casino.

The role includes taking and serving orders, preparing and serving cocktails, maintaining knowledge of menu offerings and hotel services, and completing assigned opening or closing duties. The server also addresses guest complaints within their authority and refers other concerns or unusual events to management, a supervisor, or Security. Additional job-related duties may be assigned.

Requirements

• High school diploma or equivalent.
• Six months of experience as a cocktail and/or food server in a similar environment.
• Knowledge of menu beverages, including wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
• Highly motivated and energetic personality.
• Ability to take initiative and exhibit flexibility.
• Excellent customer service and interpersonal skills to deal effectively with business contacts.
• Ability to lead and mentor a team.
• Ability to work a flexible schedule, including extended hours, weekends, and holidays, may be required.
• The position may involve strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoke.

Nice To Haves

• Experience working in a similar resort setting.

Responsibilities

• Take orders and serve food and drinks efficiently and accurately in the work area, as applicable.
• Place orders, garnish, and serve cocktails to guests.
• Maintain complete knowledge of menu items, liquor brands, beers, and non-alcoholic selections.
• Know hotel services and features, local attractions, and activities to respond accurately to guest inquiries.
• Perform assigned opening and closing duties, including preparing cocktail napkins and trays, stocking supplies and glassware, and inspecting and addressing the cleanliness and condition of assigned stations and service areas.
• Resolve guest complaints within the scope of authority; refer other matters to management and notify the supervisor and/or Security of unusual events, circumstances, missing items, or alleged theft.
• Perform other job-related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED