About The Position

The Cocktail Server is responsible for walking the casino floor and/or an assigned area to provide timely beverage service to guests. The role supports company service standards, works closely with beverage and casino team members, follows responsible alcohol service practices, records guest drink orders, and clears empty cups from assigned areas, pit tables, and around slot machines. The position requires communicating effectively with guests, team members, and management; following company, departmental, and Gaming Control Board rules and procedures; multitasking; and maintaining effective working relationships. The server must be at least 21 years old and obtain required work cards. A high school diploma or GED is required, and the employee must complete the property academy as assigned. The work involves extended periods of walking and standing, as well as kneeling, carrying, and bending. The environment may be unusually hot, cold, or noisy and may contain secondhand smoke. The employee must respond promptly to emergencies and incidents in designated areas and be able to lift 50 pounds. Frequent contact with team members and guests is required.

Requirements

  • Ability to read and speak English and communicate effectively with guests, team members, and management in written and verbal form.
  • Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
  • Ability to multitask.
  • Must be able to work any day of the week and any shift, including weekends and holidays.
  • Ability to establish and maintain effective working relationships with team members and guests.
  • Must be at least 21 years of age.
  • Must be able to obtain required work cards.
  • High school diploma or GED required.
  • Must complete the property academy as assigned.
  • Ability to kneel, carry, bend, walk, and stand for extended periods.
  • Ability to lift 50 pounds.

Responsibilities

  • Support and promote company service standards at all times.
  • Work effectively with beverage servers, bartenders, barbacks, the beverage supervisor, and the slots supervisor.
  • Follow responsible alcohol service standards and slow down or cut off intoxicated guests when necessary.
  • Round and record every guest drink.
  • Walk the assigned section and clear empty cups from the designated area, pit tables, and on or around slot machines.
  • Respond promptly to emergencies and incidents within designated areas according to policy.
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