Cocktail Server

Little River Casino Resort•Eastlake, MI

3d•$11 - $12

About The Position

The Cocktail Server delivers alcoholic and non-alcoholic beverages to external guests and enters beverage orders into the Point of Sale (POS) system. This is a tipped position. The role contributes to an enjoyable guest experience and an engaging, inclusive, supportive work environment for team members.

Requirements

At least 3 months of experience in a guest service-related work environment.
Obtain SERVSafe Certification within 90 days and maintain it throughout employment.
Hold Michigan TAM certification or obtain it within 60 days of employment.
Be at least 18 years of age.
Strong organizational, written, and verbal communication skills.
Basic problem-solving capabilities.
Accurate money-handling skills, including quickly and correctly counting money and making change.
Excellent guest service, interpersonal, and teamwork skills.
Strong attention to detail and accuracy.
Ability to maintain strict confidentiality.
Ability to independently manage multiple tasks professionally and efficiently.
Self-motivated and able to work effectively with minimal supervision.
Ability to collaborate across departments as a cooperative team player.
Ability to handle and organize large volumes of paperwork.
Ability to communicate effectively and operate a POS system for extended periods.
Ability to stand and maintain fast-paced mobility for periods exceeding four hours.
Ability to perform frequent standing, walking, sitting, bending, twisting, talking, hearing, and repetitive hand and wrist motions; extended sitting, keyboarding, and reading are also common.
Ability to occasionally lift, push, pull, or move items weighing up to 50 pounds; team lifting is required for items over 50 pounds.
Vision sufficient to read documents and screens and perceive distance and color.
Clear verbal and written communication in person, by phone, or electronically.
Pass a pre-employment drug test, excluding marijuana, and the Resort background check for position-related employment eligibility; successfully complete a 90-day introductory period.
Must not have been charged or released from employment or involved in conduct that could be considered a liability to the Resort, such as harassment, theft, violence, or integrity issues.
Flexibility to work all hours and shifts, holidays, and occasional overtime as assigned or according to business needs.
Ability to work extended periods and handle high volumes of direct public interaction, including occasional encounters with upset or confrontational individuals.

Nice To Haves

Experience working with a tribally run casino and/or resort.

Responsibilities

Warmly greet and acknowledge guests to create a positive first impression.
Take beverage orders, enter and relay them to the bartender through the POS system, educate guests about offerings, and deliver drinks promptly and accurately.
Request and verify acceptable identification to confirm a guest’s legal age before serving alcohol or tobacco.
Operate the POS system for order entry and payment processing.
Maintain general knowledge of resort events, promotions, and guest programs to assist guests.
Keep the service bar and work areas clean, organized, and presentable.
Perform duties according to established service standards and procedures.
Request and process comps, coupons, and payments for alcoholic beverages properly.
Complete training programs assigned by the Resort and Food & Beverage Department.
Follow Resort and Food & Beverage Department safety policies and procedures, including the Health & Safety Program requirements.
Remain familiar with and follow emergency and evacuation procedures.
Perform additional duties assigned by management or department leadership.