Cocktail Server, Aces- Full & Part Time

San Manuel Band of Mission Indians • Highland, CA

2d • Onsite

About The Position

Under the direction of the Supervisor Beverage, the Cocktail Server provides timely, accurate, and responsible cocktail service and complimentary soft drink service to Yaamava’ guests. The role provides beverage service during daily floor operations and special events in slot and table game locations and other assigned Casino areas, while adhering to Yaamava’ Brand Standards.

The server takes guest orders and payment, obtains alcoholic beverages from the Bartender, returns beverages and correct change promptly, and provides attentive, respectful service. They regularly check their assigned section, clear trash and empty glasses or bottles, ask guests whether they need beverage service, and coordinate with team members and management to maintain floor coverage. The role also requires knowledge of available beverages, garnishes, presentation standards, and current prices; accurate cash handling; and maintaining an organized workstation and beverage tray.

The primary work environment is a climate-controlled Casino & Resort. Evening, weekend, and holiday shifts may be required. The position is fast-paced and may involve exposure to fumes or airborne particles, including secondhand smoke. Travel to meetings, trade shows, conferences, promotional events, or San Manuel properties may be required.

Requirements

• High school diploma or GED.
• At least six months of related experience or training.
• Must be at least 21 years of age.
• Ability to read, write, and communicate in English.
• Ability to perform basic arithmetic operations.
• Ability to manage cash transactions accurately and securely.
• Ability to provide friendly, efficient service and address guest and team-member needs and issues.
• Clear and effective communication with guests and team members.
• Ability to remain calm and efficient under pressure during busy periods.
• Must obtain and maintain a current Food Handler’s card.
• Must obtain and maintain Responsible Beverage Service (RBS) certification.
• May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.

Responsibilities

• Take guest orders and payments in accordance with Yaamava Service and Brand Standards; obtain alcoholic beverages from the Bartender, return beverages and correct change promptly, and prepare non-alcoholic drinks according to the applicable process.
• Provide attentive and respectful guest service and address guest needs and issues.
• Check the assigned section throughout the shift, clear trash, empty glasses and bottles, and ask guests whether they need cocktail or drink service; follow up about continued service.
• Follow assigned sections and break times, and coordinate with team members and management to maintain floor coverage and guest service.
• Maintain knowledge of spirits, beer, wine, cocktails, garnishes, presentation standards, and current beverage prices.
• Collect accurate payment for each drink or round of drinks using the cash-and-carry alcohol service system.
• Keep the workstation clean and organized, complete assigned daily side work, and maintain the beverage tray setup.
• Perform other duties as assigned to support efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED