Cocktail Server, Aces- Full & Part Time

San Manuel Casinos • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor Beverage, the Cocktail Server provides timely, accurate, and responsible cocktail service and complimentary soft drink service to Yaamava’ guests. The role provides beverage service during daily floor operations and special events in slot and table game locations and other assigned Casino areas, while adhering to Yaamava’ Brand Standards.

The Cocktail Server takes guest orders and payments, obtains alcoholic beverages from the Bartender, prepares or obtains non-alcoholic drinks, and returns orders and correct change promptly. The role includes checking in with guests throughout the shift, maintaining the assigned service section and workstation, collecting accurate payment, and keeping beverage knowledge and presentation standards current. The position works with team members and management to maintain floor coverage and guest service.

Requirements

• High school diploma or GED.
• At least six months of related experience or training.
• Must be at least 21 years of age.
• Ability to read, write, and communicate in English.
• Ability to perform basic mathematical operations and manage cash transactions accurately and securely.
• Ability to provide friendly, efficient guest and team-member service, address needs, and resolve issues.
• Clear and effective communication with guests and team members.
• Ability to remain calm and efficient under pressure during busy periods.
• Must obtain and maintain a current Food Handler’s card.
• Must obtain and maintain a Responsible Beverage Service (RBS) certification.
• May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.

Responsibilities

• Take guest beverage orders and payments in accordance with Yaamava Service and Brand Standards; obtain alcoholic beverages from the Bartender and return drinks and proper change promptly.
• Prepare or obtain non-alcoholic drinks according to the process in place and serve guests attentively and respectfully.
• Complete service check-ins in the assigned section, remove trash and empty glasses or bottles, clear ashtrays when applicable, and offer continued drink service throughout the shift.
• Follow the assigned section and break schedule, and coordinate with team members and management to ensure floor coverage and guest service.
• Maintain expertise in available spirits, beer, wine, and cocktails, including appropriate garnishes and presentation standards, and keep current on beverage prices.
• Collect accurate payment for each drink or round using the cash-and-carry alcohol service system.
• Maintain a clean, organized workstation and complete assigned daily side work; keep the beverage tray properly set up with napkins, paper, a pen, and a tip cup.
• Perform other duties as assigned to support efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED