Cocktail Server - Highlight Room New York

Tao Group Hospitality•New York, NY

11d•$17 - $30

About The Position

The Cocktail Server at Tao Group Hospitality’s Highlight Room New York actively takes orders, provides complete food and beverage service, and monitors guests’ lounge and bar experience. The role interacts with guests, fellow team members, and supervisors in a polite and courteous manner to deliver gracious hospitality. It requires maintaining detailed menu knowledge, supporting venue operations, following service and safety procedures, and contributing positively as part of a team. The position includes setting up and maintaining cocktail lounge and bar areas, completing opening and closing duties, attending pre-service meetings and training, and helping with additional tasks as assigned. Work takes place in an office, casino, nightclub, bar, lounge, and/or restaurant environment that may involve varying noise levels, crowds, smoke, and exposure to cleaning materials. The schedule may include extended hours, irregular shifts, evenings, weekends, and holidays. Team members must maintain a professional, neat, well-groomed appearance and be able to work effectively in a fast-paced, busy, and somewhat stressful environment. Tao Group Hospitality offers competitive benefits to full-time team members, including medical, dental, and vision coverage; a 401(k) retirement program with employer match; life and disability insurance; ancillary insurance plans; an Employee Assistance Program; fertility and family-forming support and resources; pet insurance; employee discounts; and time off.

Requirements

Ability to write, read, and verbally communicate.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to maintain positive energy throughout the day.
Ability to work effectively as part of a team and interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Nice To Haves

Previous hospitality experience preferred.
Previous cocktail server or floor server experience preferred.
Experience in a high-volume restaurant, nightclub, or lounge.

Responsibilities

Anticipate and accommodate guests’ needs and provide professional, exceptional service.
Present menus, answer questions, suggest food and beverage items, and inform guests of specials and prices.
Ask each guest about allergies or dietary restrictions.
Enter orders accurately into the POS system and ensure food and beverages are delivered to guests.
Maintain cleanliness of assigned stations and the venue; report equipment or furniture breakage and damage to management.
Follow supervisor instructions, communicate with and support coworkers, and work as a team player.
Maintain in-depth knowledge of food and beverage menus and the company.
Serve beverages in accordance with state regulations and alcohol-awareness training standards; follow company bottle-service procedures.
Follow proper cash and payment-card procedures and complete end-of-shift financial procedures accurately.
Communicate guest needs to Front-of-House and Heart-of-House support staff, managers, and chefs.
Set up the cocktail lounge, bar, and side stations; perform side work and opening and closing duties as directed.
Keep lounge furniture clean and free of debris, set tables properly, and stock side stations with prescribed supplies.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening to and observing team members, share knowledge, and lead by example.
Maintain a positive and professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Assist with or complete additional tasks as assigned.