Cocktail Server - Eldorado

Caesars Entertainment•Reno, NV

12d

About The Position

The Cocktail Server takes drink orders from guests, arranges them in the proper sequence, communicates orders to the bartender, garnishes drinks, and delivers the correct beverages to guests with a smile and thanks. The role also involves interactive promotional entertainment with guests and team members. The position requires friendly, timely guest service and adherence to company policies, service standards, core values, mission, vision, and DEI culture. Team members must help maintain a fun and safe environment, keep workstations and assigned sections clean, and perform other job-related duties as assigned.

Requirements

Ability to understand and comply with department and company policies, procedures, rules, and regulations.
Skill in establishing and maintaining effective working relationships with staff and guests.
Ability to read, write, and communicate verbally in English.
High school diploma or equivalent.
Excellent communication, observation, and interpersonal skills, with an easygoing demeanor.
Above-average English speaking, reading, and writing skills.
Ability to perform simple tasks and simple reading, writing, and math.
Ability to compile information and memorize drink orders.
Ability to meet service standards and provide service excellence to internal and external guests.
Schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.
Ability to work in unusually hot, cold, noisy, smoky, dimly lit, or brightly illuminated areas, and in areas with three-foot access or slippery surfaces.
Ability to enter and exit through the Team Member entrance using four flights of stairs (40 steps).
Ability to remain mobile for 100% of the shift.
Ability to frequently stand, walk, lift and carry up to 25 pounds, balance, twist, turn, use both hands repetitively with light grasping, coordinate eye and hand movements, and perform manual dexterity tasks.
Ability to seldom bend and reach from floor level to six feet, push and pull, and use firm or strong grasping and finger dexterity with both hands.
Normal senses of vision, smell, taste, touch, and sound.
Constant contact with guests and team members.

Responsibilities

Offer every guest in the gaming area a beverage every 15 to 20 minutes.
Promote drink specials and describe nightly entertainment in the area, such as a DJ or piano player.
Repeat orders back to guests.
Serve beverages to guests in a friendly and timely manner.
Maintain a clean workstation.
Keep the assigned section clean by regularly collecting empty glasses and bottles and returning glassware to the bar for cleaning.
Order drinks in the proper sequence.
Order supplies when needed.
Exemplify the company's core values, family-style service, mission, and vision.
Exemplify the company's diversity, equity, and inclusion culture.
Provide service excellence to internal and external guests and help ensure a fun and safe environment.
Perform other job-related duties as assigned.