Cocktail Server Overnight-Gaming Floor

Sycuan • El Cajon, CA

26d • Onsite

About The Position

The Cocktail Server provides service to guests on the overnight gaming floor by taking and delivering drink orders. The role involves welcoming guests, responding to requests, entering orders into the point-of-sale system, serving beverages, and processing payments and change according to established procedures.

The server follows responsible alcohol-service policies, provides information about promotions and products, and helps maintain clean and sanitary dining areas and stocked drink stations. During each shift, the server records and balances transactions and reports discrepancies to the food services management team.

Requirements

• County of San Diego Food Handler Card.
• California ABC Responsible Beverage Service Certification.
• Must be 21 years of age.
• Ability to interact effectively with guests and team members.
• Ability to communicate effectively in English.
• Ability to stand and walk for up to eight hours at a time.
• Ability to count cash and make change in a fast-paced environment.
• Ability to recognize counterfeit money.
• Ability to perform simple mathematical calculations.
• Ability to complete forms and documents.
• Ability to appear for work on time.
• Ability to work in a smoking environment.
• Ability to maintain professionalism and composure.
• Ability to understand verbal directives and written instructions.
• Ability to accept constructive criticism.
• Ability to routinely lift and carry 25 pounds.
• Ability to bend, stoop, push, and pull.

Nice To Haves

• Guest or hospitality service experience.
• Cash handling experience.
• Cocktail Server experience.
• Casino experience.
• Multilingual ability.

Responsibilities

• Acknowledge and welcome guests, respond to requests, take and deliver beverage orders promptly, enter orders into the point-of-sale system, and collect and process payments and return change according to established procedures.
• Follow responsible alcohol-service policies, including checking identification for guests who appear under 30, monitoring consumption, preventing service to intoxicated guests, stopping service at the designated time, and clearing alcoholic containers from each venue at the specified time.
• Promote guest relations by sharing current information about promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner.
• Maintain safe and sanitary dining areas by cleaning surfaces, collecting used trays, dishes, glasses, cups, and utensils, wiping tables, and disposing of trash.
• Account for shift transactions by entering cash transactions into the point-of-sale system, counting currency, recording guest discounts, VIP points, and credit cards on the cashier drop worksheet, balancing the money drawer against the cashier report, and reporting discrepancies to food services management.
• Keep drink stations stocked and clean by submitting supply requisitions, stocking server stations with delivered water, supplies, cups, and condiments, and cleaning coffee and soda machines, sinks, shelves, and counters.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed