Cocktail Server

Hotel Equities Group, LLC•El Paso, TX

30d•Onsite

About The Position

This position provides excellent service of beverage and/or food to include the order-taking and delivery of any beverage and/or food items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. This position represents the restaurant and hotel in maintaining existing business relationships and works directly with all hotel departments in coordinating groups, events, hotel food and beverage service in all outlets.

Requirements

Knowledge of the appropriate table settings, service ware and menu items.
Must have a comprehensive knowledge of food and beverage preparation and service standards, guest relations and etiquette.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to listen effectively and to speak English clearly to communicate with customers and team members.
Ability to obtain any government-required licenses or certificates. For example: Washington Health Card; Oregon Liquor Service Permit, Alcohol Service Certification, Food Handlers Permit, etc.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Must have a comprehensive knowledge of food and beverage preparation and service of various alcoholic beverages.
Basic mathematical skills necessary to operate a cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
Sufficient manual dexterity in hands to use a knife to cut breads, pick up glassware and serving items, scoop ice and reach overhead to retrieve stock.
Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
Ability to read, speak and understand the English language to communicate with guests and take orders.
Ability to remember, recite and promote the variety of menu items.
Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.
Ability to work, stand and work in confined spaces for long periods of time.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
OSHA laws require the use of personal protective equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

Nice To Haves

1+ year’s bartending experience, and/or 1+ years food and beverage experience preferred.
Prior hospitality experience preferred.

Responsibilities

Check and stock stations before, during and after shift for proper set-up and cleanliness.
Greet guests in a friendly and courteous manner and explain all specials, promotions and snacks.
Take orders, reciting selection of all call and premium brands as requested; requires memorization of all available drinks.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Accurately input the order into the point of sale computer to inform the bartender of the order being placed.
Retrieve orders from bartender, confirm its accuracy and deliver to guest along with appropriate condiments.
Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any food or dessert items or specialty tea or coffee services.
Ascertain guest satisfaction and present check. Process check per hotel procedures.
Input orders into a register at the point of sale and creates a check for each guest to maintain an accountability of all food and beverages served.
Receive cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, to balance all monies.
Thank the guest and cordially invites them to return.
Lock up and store all pertinent beverages, food and other equipment items, deposit cash drops and secure bank.
Responsible for ensuring that all work stations comply with sanitation and safety standards for guests and team members.
Responsible for ensuring that all equipment is in working order.
Visually inspect and take corrective action to ensure that facilities in the service areas look appealing and attractive to guests.
Responsible for ensuring compliance with all policies and procedures that relate to the restaurant and bar as well as all local, state and federal laws and regulations.
Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
Clearing and resetting the tables.
All other duties as assigned by management.
Perform all assigned side work to include replenishing condiments and restocking side stands.
Perform other duties as requested, such as answering telephone and taking and delivery of room service orders, handle special guest requests, and greet and seat guests per service guidelines.
Perform other duties as requested by management.
At all times project a favorable image of the hotel group and hotel.