Cocktail Server- Punch Line Houston

Live Nation Entertainment • Houston, TX

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About The Position

The Cocktail Server at Punch Line Houston provides beverage and food service to guests in a live comedy venue. The role involves anticipating guest needs, taking and delivering orders, recommending and upselling menu items, and maintaining an orderly and sanitary service area while minimizing disruption to performances. The server follows responsible alcohol-service procedures, company policies, and safety standards, and supports fellow servers and staff as needed.

The work environment is fast-paced, often loud and stressful. The position requires late hours, a flexible schedule, extended periods of standing and working on one’s feet, and the ability to lift or move items weighing up to 25 pounds using proper lifting techniques. Live Nation describes its workplace as inclusive and encourages employees’ professional and personal development.

Requirements

• Ability to work late hours.
• Flexible schedule.
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, and point-of-sale systems.
• Three years of work experience interacting with people in a positive environment.
• Tolerance of all cultures and art forms.
• Responsible Alcohol Awareness Training Certification or equivalent.
• Ability to deal with intoxicated guests in a positive and safety-minded manner.
• Ability to stand and work on one’s feet for extended periods.
• Ability to lift or move up to 25 pounds using proper lifting techniques.

Nice To Haves

• Cash-handling experience.
• Experience recognizing valid IDs.
• Experience in a live music environment.

Responsibilities

• Anticipate and respond to guests’ needs.
• Suggestively sell beverages and menu items, take orders, answer guest questions, make recommendations, and upsell liquors.
• Communicate drink orders to the bar through the point-of-sale system.
• Deliver drinks using trays while moving quietly when the comedian is on stage.
• Circulate through the work area to maintain line of sight and atmosphere control.
• Remove dirty glasses and dishes from tables, including lifting or moving bus tubs weighing up to 25 pounds.
• Keep tables clean and wiped; clean spills and remove food, trash, and other obstacles from the floor using proper lifting techniques.
• Maintain company safety and sanitation standards.
• Keep current on standard operating procedures.
• Request identification from guests who appear to be under 30 years of age.
• Provide responsible alcohol service in accordance with local ordinances, alcohol-awareness training, and company policies.
• Recognize when guests are becoming too intoxicated, courteously refuse further alcohol service, and notify the manager.
• Ensure comp and void checks are processed according to company policy.
• Assist other servers and staff as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed