Cocktail Server- Punch Line Houston
About The Position
The Cocktail Server at Punch Line Houston provides beverage and menu service to guests in a live comedy venue. The role involves anticipating guest needs, taking and delivering orders, offering recommendations and upselling, and coordinating drink orders with the bar through a point-of-sale system. Servers circulate throughout their work area, keep tables and floors clean, and maintain safety and sanitation standards while delivering drinks discreetly during performances. They are also responsible for following alcohol service policies, checking identification when appropriate, monitoring guest intoxication, and communicating safety concerns to a manager. The position requires a flexible schedule, the ability to work late hours, and extended periods on one's feet in a fast-paced, often loud and stressful environment.
Requirements
- Ability to work late hours.
- Flexible schedule.
- Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, and point-of-sale systems.
- Three years of work experience interacting with people in a positive environment.
- Tolerance of all cultures and art forms.
- Responsible Alcohol Awareness Training Certification or equivalent.
- Ability to deal with intoxicated guests in a positive and safety-minded manner.
Nice To Haves
- Cash handling experience.
- Experience recognizing valid IDs.
- Experience in a live music environment.
Responsibilities
- Anticipate and respond to guests’ needs.
- Suggestively sell beverages and menu items and take orders.
- Answer guest questions, make recommendations, and upsell liquors.
- Communicate drink orders to the bar through the point-of-sale system.
- Deliver drinks while maneuvering trays quietly during comedy performances.
- Circulate through the work area throughout the shift to maintain line of sight and atmosphere control.
- Remove dirty glasses and dishes from tables, including lifting and moving bus tubs up to 25 pounds.
- Keep tables clean and wiped.
- Clean spills and remove food, trash, and other obstacles from the floor using proper lifting techniques.
- Maintain Company safety and sanitation standards and stay current on standard operating procedures.
- Request identification from guests who appear to be under 30 years of age.
- Serve alcohol responsibly in accordance with local ordinances, alcohol awareness training, and Company policies.
- Recognize signs of intoxication, courteously and safely refuse further alcohol service when appropriate, and notify a manager.
- Ensure comp and void checks are processed according to Company policy.
- Assist other servers and staff as needed.
Benefits
- Live Nation describes company-wide perks and benefits, including free concert tickets, student loan reimbursement, and adoption and fertility support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
