Cocktail Server

Angel Of The Winds Casino Resort • Arlington, WA

5d

About The Position

The Cocktail Server works in a high-paced lounge environment, providing full service to guests ordering food and alcoholic and non-alcoholic beverages. The role requires exceptional, professional, and courteous guest service consistent with Angel of the Winds’ company standards and guiding values: Welcoming, Engaged, Accountable, Customer Experience, and Team. The server takes and communicates orders, processes payments, serves and refills beverages, and provides alcohol service in accordance with MAST training guidelines. The position also includes maintaining clean, stocked, and sanitary work areas, completing side work, attending required meetings and trainings, and performing other duties as assigned. Duties, responsibilities, requirements, and expectations may change as needed.

Requirements

• Exceptional guest service skills.
• Must be at least 18 years of age.
• Six months to a year of related work experience and/or training, or an equivalent combination of education and experience.
• Customer-service orientation and excellent verbal and written communication skills.
• Ability to multitask and work independently.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
• Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
• Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.

Nice To Haves

• Prior experience as a cocktail server.
• Prior experience working in a lounge, bar, or tavern environment.

Responsibilities

• Take guests’ alcoholic and non-alcoholic beverage orders, collect payment, and return change accurately and promptly.
• Serve and refill non-alcoholic beverages.
• Communicate menu offerings to guests as applicable.
• Serve alcohol according to the guidelines of the MAST training program.
• Operate, balance, and reconcile the cash till and Point of Sales (POS) system as trained.
• Keep work stations stocked, neat, clean, and sanitary.
• Attend mandatory department meetings and trainings.
• Provide full service in a high-paced lounge environment, serving food and drinks.
• Complete all side work in a timely and satisfactory manner.
• Obtain and restock supplies as needed.
• Work nights, weekends, and holidays as required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed