Cocktail Server

Angel Of The Winds Casino Resort • Arlington, WA

3d

About The Position

The Cocktail Server provides beverage service in a fast-paced lounge environment, serving both food and drinks. The role includes taking alcoholic and non-alcoholic beverage orders, serving and refilling non-alcoholic beverages, communicating menu offerings, processing payments, and providing alcohol service in accordance with MAST training guidelines. The server maintains stocked, clean, neat, and sanitary workstations; completes side work; obtains and restocks supplies; and attends required department meetings and training. Employees are expected to provide exceptional guest service with a positive, outgoing attitude and to represent the company professionally and courteously. Duties and expectations may change as needed, and other duties may be assigned. The operation runs 24 hours a day, seven days a week; the role requires working nights, weekends, and holidays as needed.

Requirements

• Exceptional guest service skills.
• Must be at least 18 years of age.
• Six months to one year of related work experience and/or training, or an equivalent combination of education and experience.
• Customer-service orientation and excellent verbal and written communication skills.
• Ability to multitask and work independently.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
• Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
• Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
• Ability to receive detailed information through oral and written communication.
• Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
• Ability to perform repetitive movements daily, with occasional bending and crouching.
• Exposure to tobacco smoke on a regular basis.

Nice To Haves

• Prior experience as a cocktail server is preferred.
• Prior experience working in a lounge, bar, or tavern environment is desired.

Responsibilities

• Take alcoholic and non-alcoholic beverage orders and collect payment and return change accurately and promptly.
• Serve and refill non-alcoholic beverages.
• Communicate menu offerings to guests as applicable.
• Serve alcohol according to MAST training guidelines.
• Operate, balance, and reconcile the cash till and Point of Sales (POS) system as trained.
• Keep workstations stocked, neat, clean, and sanitary.
• Attend mandatory department meetings and trainings.
• Provide full service in a fast-paced lounge environment serving food and drinks.
• Complete side work in a timely and satisfactory manner.
• Obtain and restock supplies as needed.
• Perform other duties as assigned.
• Work nights, weekends, and holidays as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed