Cocktail Server, Swing - PT

Cherokee Nation Entertainment • Tunica, MS

1d

About The Position

As a Cocktail Server at Gold Strike Casino, you will provide excellent customer service by delivering food and alcoholic beverages throughout the casino and ensuring an exceptional guest experience. This is an hourly, part-time swing-shift position.

The role involves taking and serving food and drink orders, preparing and serving cocktails, maintaining knowledge of available menu selections and hotel services, and keeping assigned stations and service areas stocked, clean, and in good condition. You will address guest complaints within your authority and escalate other concerns or unusual events to management, a supervisor, or Security as appropriate. Other job-related duties may be requested.

The position may involve strenuous physical activity and exposure to pipe, cigar, and/or cigarette smoke. A flexible schedule, including extended hours, weekends, and holidays, may be required.

Requirements

• High school diploma or equivalent.
• Six months of experience as a cocktail and/or food server in a similar environment.
• Knowledge of menu beverages, including wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
• Highly motivated and energetic personality.
• Ability to take initiative and demonstrate flexibility.
• Excellent customer service and interpersonal skills to deal effectively with business contacts.
• Ability to lead and mentor a team.

Nice To Haves

• Experience working in a similar resort setting.

Responsibilities

• Take orders and serve food and drinks efficiently and accurately in the assigned work area.
• Place orders, garnish, and serve cocktails to guests.
• Maintain complete knowledge of menu items, liquor brands, beers, and non-alcoholic selections.
• Know hotel services and features, local attractions, and activities to respond accurately to guest inquiries.
• Perform opening and closing duties as assigned, including preparing napkins and supplies, stocking glassware and cabinets, and inspecting and correcting the condition of assigned stations and service areas.
• Resolve guest complaints within the scope of authority; refer other matters to management and notify a supervisor and/or Security about unusual events, circumstances, missing items, or alleged theft.
• Perform other job-related duties as requested.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED