Cocktail Server, Swing

Cherokee Nation Businesses • Robinsonville, MS

1d

About The Position

As a Cocktail Server, you will provide excellent customer service by delivering food and alcoholic beverages throughout the casino to ensure an exceptional guest experience. This is an hourly, part-time swing-shift position at Gold Strike Casino.

The role involves taking and serving food and drink orders, placing and garnishing cocktail orders, maintaining knowledge of available menu and beverage selections, and responding accurately to guest questions about hotel services and local attractions. The server also performs opening and closing duties, maintains assigned stations and supplies, addresses guest complaints within their authority, and reports unusual events or concerns to management, a supervisor, or Security.

Requirements

• High school diploma or equivalent.
• Six months of experience as a cocktail and/or food server in a similar environment.
• Knowledge of beverages, including wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
• Highly motivated and energetic personality.
• Ability to take initiative and demonstrate flexibility.
• Excellent customer service and interpersonal skills for dealing effectively with business contacts.
• Ability to lead and mentor a team.
• Ability to work a flexible schedule, including extended hours, weekends, and holidays, as may be required.

Nice To Haves

• Experience working in a similar resort setting.

Responsibilities

• Take orders and serve food and drinks efficiently and accurately in the assigned work area.
• Place cocktail orders, garnish cocktails, and serve them to guests.
• Maintain knowledge of menu items, liquor brands, beers, and non-alcoholic selections.
• Answer guest inquiries accurately about hotel services, features, local attractions, and activities.
• Perform shift-assigned opening and closing duties, including preparing napkins, swizzle sticks, straws, matches, cocktail trays, glassware, and supply cabinets.
• Inspect assigned stations and service areas for cleanliness and condition, and correct deficiencies.
• Resolve guest complaints within the scope of authority, or refer them to management.
• Notify a supervisor and/or Security about unusual events, circumstances, missing items, or alleged theft.
• Perform other job-related duties as requested.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED