Beverage Cocktail Server (PT)

Seneca Gaming Corporation•Salamanca, NY

2d•Onsite

About The Position

The Beverage Cocktail Server provides fast, friendly, and courteous beverage service to customers, including complimentary beverages for guests in slot and pit areas. The role involves taking and serving beverage orders, accepting payment, and providing information about casino promotions, events, and other facilities. Work is performed in assigned areas such as dining rooms, lounges, or the casino floor, in accordance with Seneca Gaming Corporation policies, procedures, and Internal Control Standards. The position requires effective interaction with the public, clear communication in English, attention to customer details, and the ability to work in a fast-paced environment. Hours are determined by a 24-hour schedule. The work environment is usually moderately loud and can be loud on the casino floor; smoking is permitted.

Requirements

Must be at least 18 years old upon employment.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
Must adhere to the SGC Shoe policy for Beverage Cocktail Servers.
Must possess excellent communication skills, including the ability to write routine correspondence and speak effectively with the public, employees, and customers.
Must be able to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino; walk continuously up and down short stairs or ramps; reach and bend; and lift and carry trays weighing up to ten pounds when full.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment.
Must be able to work in an environment where smoking is permitted.

Nice To Haves

High school diploma or equivalent preferred.
Two years of previous customer service experience preferred.

Responsibilities

Take beverage orders from guests in an assigned area and deliver prepared beverages.
Present orders to the bartender, write checks properly, present checks to guests, accept payment, and provide change when needed.
Garnish drinks, place orders at the service bar, balance and carry beverage trays, and serve drinks to players.
Circulate through the designated station, announce “cocktails,” and remember customers and their drink orders.
Maintain the server’s station in a neat, clean, sanitary, and fully stocked condition, including making coffee and refilling containers as needed.
Inform customers about casino promotions, forthcoming special events, and other facilities such as food service.
Recognize when a customer is too intoxicated to continue being served.
Collect empty glasses, clean ashtrays, and clean up glasses in the surrounding area at the end of the shift.
Comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide professional, friendly customer service and maintain a professional working relationship with supervisors, managers, and staff.
Meet attendance guidelines, comply with regulatory, departmental, and company policies, complete required SGC training within nine months of employment, and attend necessary meetings.