Beverage Cocktail Server

Meskwaki Bingo Casino Hotel • Columbia Township, IA

23h • $0 - $10

About The Position

The Beverage Cocktail Server serves alcoholic and non-alcoholic beverages to guests in a responsible and professional manner. The role focuses on timely, courteous service and guest satisfaction while monitoring for signs of intoxication and following alcohol-service policies. Servers maintain knowledge of beverages and prices, process transactions and redemptions according to procedure, and keep beverage stations clean and stocked.

The position also involves answering guest questions, responding to complaints, communicating with supervisors and coworkers, safeguarding company assets, and complying with departmental, company, gaming, and safety policies. Servers must be flexible to meet beverage-service scheduling needs, share and report tips according to policy, attend required training, and assist bartenders as needed.

The work may involve loud noise, a smoke-filled environment, exposure to cleaning chemicals, prolonged standing and walking, and frequent lifting, carrying, bending, squatting, reaching, and balancing. The employee must follow uniform, appearance, and personal-cleanliness standards. The position is prohibited from playing casino games while on duty except as authorized for employee tournaments.

Requirements

• Must be at least 18 years of age.
• Must be able to obtain a gaming license under Sac & Fox Gaming Commission regulations.
• Must communicate effectively, both verbally and in writing, with staff and guests.
• Must have basic math skills and be able to count money and make change correctly.
• Must be able to read and understand written policies and procedures.
• Must be reliable, courteous, friendly, and able to work directly with the general public.
• Must be flexible with shifts and days off.
• Must be able to handle busy and stressful situations.
• Must meet all non-supervisory training and education requirements.
• Must comply with company and departmental appearance standards.
• Must be able to stand and walk for prolonged periods; perform frequent bending, squatting, reaching above shoulder level, and balancing; and lift and carry up to 10 pounds continuously, up to 25 pounds frequently, and up to 50 pounds occasionally.

Nice To Haves

• Previous alcoholic beverage service experience is preferred.
• Qualified members of the Meskwaki Nation and other Native American Tribes are encouraged to apply and will be given preference according to established procedures.

Responsibilities

• Provide timely, friendly, and courteous beverage service and strive for guest satisfaction.
• Monitor alcoholic beverage service and visible signs of intoxication, comply with alcohol policies, and immediately report guests who appear intoxicated to the shift supervisor.
• Maintain accurate knowledge of beverage offerings and prices.
• Process sales transactions, gaming point and comp redemptions, and required reports according to established procedures and variance policy.
• Maintain clean, stocked, and orderly cocktail and self-serve beverage stations.
• Answer guest questions about food and beverage venues, casino promotions, and related topics.
• Handle guest complaints professionally and notify the shift supervisor of complaints.
• Adapt to beverage work schedule demands.
• Share tips fairly with bartenders and report tips in accordance with company policy and federal regulations.
• Keep informed about information in the department and venue Memo Books.
• Communicate and network effectively with staff, other departments, and outside representatives.
• Safeguard and account for owners' assets.
• Comply with departmental, company, Sac & Fox Gaming Commission, and National Indian Gaming Commission policies and procedures.
• Monitor the casino environment and follow safety procedures to protect guests and coworkers.
• Work respectfully and effectively with the company team to support guest satisfaction, asset protection, and coworker respect.
• Report to work on time in professional attire and meet personal cleanliness and appearance standards.
• Follow departmental safety regulations and use safety equipment as required.
• Attend required meetings and training sessions.
• Assist bartenders as needed and perform other job-related duties as assigned.

Benefits

• Health plan, including medical, dental, and vision
• Paid time off (PTO)
• Holiday pay
• 401(k) retirement savings plan
• Weekly pay
• Shift differential of $0.50 per hour for hours worked from 4 p.m. to midnight and $1.00 per hour for hours worked from midnight to 8 a.m.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed