Beverage Cocktail Server

Seneca Gaming Corporation•Buffalo, NY

10d•Onsite

About The Position

The Beverage Cocktail Server provides fast, friendly, and courteous service by taking and serving beverage orders, including complimentary beverages for guests in slot and pit areas. The role requires clear English communication, interaction with the public, attention to customer details, and physical activity such as walking, standing, turning, bending, lifting, and carrying. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Servers work in assigned areas such as dining rooms, lounges, or the casino floor. They take orders, submit them to the bartender or service bar, prepare checks, handle guest payments and change, deliver drinks, and keep service areas clean and stocked. They are expected to know casino promotions and events, provide professional customer service, comply with information-security and other company policies, attend meetings, and complete required SGC training within nine months of employment. Hours are determined by a 24-hour schedule. The work takes place in a fast-paced casino environment that is usually moderately loud and can be loud on the casino floor. Smoking is permitted in the work environment. The position involves continuous movement around the assigned area, including walking up and down short stairs or ramps, serving drinks on trays, reaching and bending between players, and clearing glasses and ashtrays.

Requirements

Must be 18 years of age or older upon employment.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
Must possess excellent communication skills and be able to speak effectively to the public, employees, and customers.
Must be able to write routine correspondence.
Must interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Must adhere to the SGC Shoe policy for Beverage Cocktail Servers.
Must be able to stand, walk, and move through all areas of the casino.
Must maintain the physical stamina and mental attitude to work under pressure in a fast-paced casino environment.
Must be able to work in an environment where smoking is permitted.

Nice To Haves

High school diploma or equivalent preferred.
Two years of previous customer service experience preferred.

Responsibilities

Take beverage orders from guests in an assigned dining room, lounge, or casino-floor area.
Submit beverage orders to the bartender or service bar and write checks properly.
Present checks, accept guest payments, and provide change when necessary.
Garnish and deliver drinks to players, balancing trays weighing up to ten pounds when full while serving with the other hand.
Circulate through the designated station, announce “cocktails,” and remember customers and their drink orders.
Keep the server’s station clean, neat, sanitary, and stocked; make coffee and refill straw and other containers as needed.
Collect empty glasses, clean ashtrays, and clear glasses from the surrounding area at the end of the shift.
Recognize when a customer is too intoxicated to continue being served.
Provide information about casino promotions, events, and facilities, including food service.
Communicate pleasantly, professionally, and effectively with patrons, supervisors, managers, staff, and employees.
Follow information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy, as well as regulatory, departmental, and company policies.
Meet attendance guidelines, attend necessary meetings, and complete required SGC training within nine months of employment.