Beverage Cocktail Server (PT)

Seneca Gaming Corporation • Salamanca, NY

3d

About The Position

The Beverage Cocktail Server provides fast, friendly, and courteous beverage service to customers in assigned areas such as dining rooms, lounges, and casino floors. The role involves taking and serving beverage orders, including complimentary beverages for guests in slot and pit areas, processing checks and payments, and maintaining a clean, stocked, and sanitary service station. Servers answer questions about casino promotions, events, and facilities, and must recognize when a customer is too intoxicated to continue being served. Duties are performed according to Seneca Gaming Corporation policies, procedures, and Internal Control Standards. Hours are determined by a 24-hour schedule. The work environment is usually moderately loud and louder on the casino floor, and smoking is permitted. Starting rate is $10.70; compensation is negotiable based on experience and education.

Requirements

• Must be at least 18 years old upon employment.
• Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
• Must comply with the SGC Shoe policy for Beverage Cocktail Servers.
• Must possess excellent communication skills and be able to write routine correspondence and speak effectively with the public, employees, and customers.
• Must be able to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
• Must be able to stand, walk, and move through all areas of the casino; reach, bend, turn, lift, and carry; and maintain physical stamina and a proper mental attitude in a fast-paced environment.
• Must be able to work under pressure and deal effectively with customers, management, employees, and members of the business community.

Nice To Haves

• High school diploma or equivalent preferred.
• Two years of previous customer service experience preferred.

Responsibilities

• Take beverage orders from guests in an assigned dining room, lounge, or casino-floor area.
• Present orders to the bartender and write checks properly while the beverages are prepared.
• Present checks, accept payment, and provide change when necessary.
• Keep the server’s station neat, clean, sanitary, and stocked; prepare coffee and refill containers as needed.
• Provide information about casino promotions, special events, food service, and other facilities.
• Comply with information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional, professional customer service and maintain professional relationships with supervisors, managers, and staff.
• Meet attendance guidelines, comply with regulatory and company policies, complete required SGC training within nine months of employment, and attend necessary meetings.
• Garnish drink orders and deliver drinks to players, balancing trays weighing up to ten pounds when full.
• Circulate through the designated station, announce “cocktails,” take drink orders, and remember customers and their drinks.
• Place drink orders at the service bar and communicate effectively with bar staff.
• Reach and bend between players to serve drinks, collect empty glasses, and clean ashtrays.
• Walk continuously, including up and down short stairs or ramps, and clean glasses from the surrounding area at the end of the shift.
• Recognize when a customer is too intoxicated to be served further.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed