Cocktail Server - Cece's Roland Park

Live! Hospitality & Entertainment•Baltimore, MD

14h•$7 - $10•Onsite

About The Position

The Cocktail Server is responsible for greeting guests, taking beverage and food orders, serving cocktails and menu items, and ensuring guest satisfaction through outstanding and professional service. This role requires effective communication with guests and staff, knowledge of menu items and products, and adherence to alcohol service regulations. The server must also manage sales and payments accurately, handle side work, and promote teamwork.

Requirements

At least 1 year of serving in a fast-paced food and beverage venue, preferably nightclub environment.
Must meet state legal age requirements.
Must speak fluent English.
Must be courteous, pleasant, and good natured.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit.

Nice To Haves

Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
Other languages preferred.
Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.

Responsibilities

Greet all guests and take beverage and food orders in a prompt and professional manner.
Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
Provide outstanding and professional service with a smile to ensure guest satisfaction.
Communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
Communicate with guests clearly, patiently and with good humor.
Be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
Consistently check guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
Complete all side work assigned.
Accurately account for all sales and payments from the guest.
Alert Management of any service and/or safety issues.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Promote teamwork and quality service through daily communication and coordination with other departments.
Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.