Cocktail Server Foundation Room

Live Nation Entertainment•Houston, TX

8d•Onsite

About The Position

The Cocktail Server is responsible for providing exceptional service to guests in the Foundation Room, a high-end dining and nightlife venue. This role requires impeccable knowledge of upscale dining service, bottle and wine service, and suggestive selling of food and beverages. The server will guide guests through their dining experience, maintain a high standard of presentation, and handle transactions accurately. Additionally, the server must ensure responsible alcohol service, manage guest interactions, and contribute to a fast-paced, positive environment.

Requirements

TABC Responsible Alcohol Awareness Training Certification or Equivalent
Minimum of 2 years experience serving in an up-scale dining and night life venue
Working knowledge of high end restaurant operations and safe, responsible alcohol service
Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
High School Diploma or equivalent
Must have a flexible schedule
Must be able to adhere to Dress and Appearance Guidelines
Flexible schedule and ability to work late hours
Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
Ability to deal with intoxicated guests in a positive and safety minded manner
2 years bottle service experience
3 years work experience interacting with people in a positive environment
Tolerance of all cultures, music and art forms

Nice To Haves

Point of Sales knowledge
Interest in wines, spirits, and Mixology
Interest in Night Life
Cash handling experience
Experience recognizing valid ID's
Experience in a live music environment

Responsibilities

Give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage.
Provide impeccable knowledge regarding the steps of service for up-scale dining.
Demonstrate expert confidence in both bottle and wine service skills.
Up-sell and offer food and beverage suggestions to guests.
Utilize extensive aptitude of culinary terms, methods, and up-scale cuisine.
Guide and direct guests through their dining experience utilizing recommendation and expertise.
Understand and execute flawlessly the standards and procedures of Bottle Service.
Adapt and socialize with current audience using articulate vocabulary.
Maintain exemplary and professional grooming standards.
Handle cash and use Point of Sales systems.
Maintain strong working knowledge of all beverages.
Deal with intoxicated guests in a positive and safety-minded manner.
Anticipate and respond to guests needs.
Suggestively sell beverages and menu items; take orders.
Answer guest questions, make recommendations, and up-sell liquors.
Communicate drink orders to bar through Point of Sales system.
Deliver drinks, maneuvering trays through large crowds.
Maintain line of sight/atmosphere control by circulating through your work area throughout shift.
Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.
Keep tables clean/wiped.
Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques.
Maintain House of Blues safety and sanitation standards.
Follow housekeeping standards per HOB policy.
Keep current on all standard operating procedures.
Request identification from any guest who appears to be under 30 years of age.
Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies.
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager.
Receive payment and process cash, credit card or Travelers check transactions according to HOB policy.
Ensure that comp and void checks are processed according to HOB policy.
Assist other servers and staff as needed.
Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift.