Cocktail Server - Escape

HEI Hotels & Resorts•Fort Lauderdale, FL

18d•Onsite

About The Position

The Cocktail Server provides guests with exceptional service to achieve customer satisfaction and quality service while complying with corporate, franchise, and applicable federal, state, and local requirements and meeting or exceeding financial goals. The role is at Escape at Kimpton Fort Lauderdale Beach and includes preparing the service station, taking and entering guest orders, delivering food and beverages, and processing checks. The server must provide courteous, attentive service, support coworkers, and maintain a professional appearance.

Requirements

Maintain a professional appearance and manner.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings, service ware, and menu items.
Ability to remember, recite, and promote menu items.
Ability to transport trays weighing up to 30 pounds through a crowded room continuously throughout a shift, with or without reasonable accommodation.
Ability to operate beverage and toast equipment, with or without reasonable accommodation.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Ability to operate a keyboard and learn Point of Sale procedures.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.

Responsibilities

Check the station before, during, and after shifts to ensure it is properly set up and clean.
Greet guests courteously, explain specials and restaurant promotions, and record and repeat orders to confirm accuracy.
Enter orders into the Point of Sale system and retrieve, verify, and deliver orders with appropriate condiments.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Replenish beverages and check with guests to ensure their satisfaction.
Promote and serve desserts and specialty coffees upon request.
Use Point of Sale procedures to pre-check orders, close out checks, and present checks promptly.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.
Help coworkers with their duties and contribute as a team player.