Cocktail Server - Bossier City

Live! Casino & Hotel Louisiana•Bossier City, LA

About The Position

The Cocktail Server greets guests and provides prompt, accurate, and courteous service. The role requires knowledge of concept products and menu items to guide guest experiences and sell food and beverage items. Servers handle orders and payments through the register, carry and serve food and beverages, maintain cleanliness, and comply with liquor, gaming, and company regulations. The position involves working nights, weekends, and/or holidays in a smoke-filled environment.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Ability to communicate effectively and comply with company and departmental rules and regulations.
Must obtain and maintain a valid license as required by the State Gaming Agency or applicable regulatory entity.
Must be RAMP certified.
Thorough knowledge of the approved Responsible Gaming Program.
Full working knowledge of POS.
Ability to work nights, weekends, and/or holidays.
Ability to withstand extended periods of standing and brisk walking, and to push, pull, stoop, bend, and squat continuously throughout a shift.
Ability to lift and carry 30 pounds unassisted for extended periods.
Ability to work an entire shift in full costume without accommodations.
Ability to work in a smoke-filled environment and be exposed to alcohol and smoking.
Ability to stand for long periods without sitting or leaning.
Ability to climb, bend, stretch, twist, or reach with the body and arms, and work under variable temperatures and noise levels.
Ability to go up and down 31 stairs multiple times per day and use elevators.

Responsibilities

Greet guests and provide prompt, accurate, and courteous service.
Know concept products and menu items to guide the guest experience and sell food and beverage items.
Alert management to service or safety issues.
Make appropriate service recovery gestures according to established guidelines to ensure guest satisfaction.
Input and control orders through the register during each transaction, maintain accountability, and provide receipts for beverages served.
Follow bank and cash-handling procedures and variance policies.
Carry beverage and food offerings throughout the restaurant or bar.
Serve and replenish items as requested.
Maintain cleanliness of work and guest areas, including removing empty glasses and bottles and cleaning ashtrays.
Follow federal, state, and corporate liquor regulations concerning alcoholic beverage service and intoxicated guests.
Understand and comply with PLCB regulations and federal and state gaming regulations.
Abide by company and department-specific appearance standards.
Perform additional duties as assigned.